At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Do you thrive in dynamic, competitive markets where clear communication, project management, and sound judgment influence outcomes at every level? If so, the Head of Business Operations role gives you the platform, and the accountability, to drive transformative growth.

The Head of Business Operations for our emerging Direct Sales Channel will be instrumental in shaping Elavon’s next era of direct merchant acquisition, advancing growth, elevating performance, and strengthening operational discipline across the organization. Reporting directly to the Head of Direct Sales, this leader will support the execution of strategic initiatives that reinforce channel priorities and drive organizational effectiveness. In this role, you’ll help steer the channel’s strategic direction, champion cross‑functional alignment, and ensure the systems and processes behind our growth remain strong and scalable. Ultimately, this position is essential to accelerating revenue, enhancing performance, and enabling operational excellence in a fast‑moving, highly competitive environment.

Basic Qualifications

Bachelor’s degree, or equivalent work experience
Typically, eight or more years of relevant experience

Preferred Skills/Experience

Demonstrates solid leadership, project management, and problem-solving skills, with the ability to collaborate across teams and influence outcomes
Strong organization skills; able to manage multiple high priority projects, initiatives, and deadlines concurrently
Excellent presentation, verbal, and written communication skills to effectively engage with stakeholders across all levels of the organization
Strong data and analytics skills to inform strategic decisions and provide actionable, data-driven feedback
Demonstrated success in developing and launching go-to-market strategies
Ability to work independently as well as collaboratively as a strong team player across all levels of the business
Strong technical skills in excel and other Microsoft office suite of applications
High ethical standards and sound judgment

Key Responsibilities

Strategic Alignment & Collaboration

Work with Sales Leadership to develop and execute strategic plans that align with the overall Partner Revenue objectives.
Forge strong cross-functional partnerships to champion Direct Sales priorities to accelerate channel growth.
Collaborate on development, commercialization, go-to-market strategies, adoption, and continuous improvement initiatives to unlock new revenue opportunities.

Project Management

Define Go to Market Projects with objectives, deliverables and intended outcomes for revenue growth.
Develop and maintain detailed project plans, and coordinate with cross-functional teams to ensure delivery timelines are aligned with revenue expectations.
Conduct post-project evaluations to identify lessons learned and recommend improvements.

Performance Management & Optimization

Track and analyze strategic initiatives, analyze results and trends to identify best practices and areas for improvement.
Optimize Direct Sales path to plan strategies using data to develop performance tracking systems, establish targets and forecasts, and allocation of resources for maximum impact.
Drive continuous improvement and strategic planning by implementing feedback mechanisms, leverage market insights, and develop business cases for new processes, products, and services to support strategic decision-making and enhance sales and partner enablement.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $148,495.00 - $174,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Head of Business Operations - Direct Sales

Job Description

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