Head of BCB Commercial Performance

End Date

Monday 05 January 2026

Salary Range

£144,424 - £169,910

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

As the Head of Commercial Performance, you will provide strategic leadership and drive excellence across Business & Commercial Banking (BCB). In this critical role, you will design and continually enhance the BCB performance framework, enabling outstanding sales performance across the SME, Mid Corporate (MC), and Business Banking (BB) segments. Your work will create clear alignment between BCB scorecards, board‑level metrics, Group Finance priorities, and Executive Leadership goals, ensuring a strong connection between day‑to‑day activity and long‑term ambition.

You will own the core lead indicators that shape the BCB operating plan and trading performance, offering a complete, end‑to‑end view that empowers confident decision‑making. As a key link between front‑line sales, product, channel, and Finance teams, you will champion growth, operational effectiveness, and data‑driven insight. Your leadership will unlock value, strengthen interventions, and elevate business outcomes across the organisation!

Job Description

About This Opportunity

This is an exciting opportunity to lead our Commercial Performance team of around 80 colleagues within Commercial Performance & Enablement (CP&E). As a senior leader, you will shape how BCB defines, delivers, and communicates its performance story across the organisation!

You will lead a broad community of specialists; including Performance Support Associates, Performance Directors, Embedded Performance Managers, and Data and Business Analysts. You will ensure that senior stakeholders receive timely, accurate, and actionable insights, while also delivering high‑quality operational and performance support for our Coverage business.

In addition, you will steer the development of future‑ready data and insight capabilities. By championing innovative technologies such as Generative Business Intelligence (Gen BI), you will help embed more intuitive and accessible insight delivery that strengthens strategic decision‑making across BCB.

Key Accountabilities

• Design and maintain the performance system that supports sales results across SME, MC, and BB segments.
• Align balanced scorecards and board metrics with Group Finance and Executive Leadership priorities, establishing a clear “golden thread” connecting individual performance to organisational goals.
• Lead the complete data and insight framework for Commercial Performance, incorporating emerging technologies such as Generative Business Intelligence (Gen BI) to improve accessibility and impact.
• Own the Executive Reporting model, including balanced scorecards, operational dashboards, and management information suites.
• Direct the creation of dashboards and actionable insights to aid strategic decision-making and interventions across Coverage teams.
• Monitor performance across Coverage and Product teams, identifying trends and leading interventions to address underperformance.
• Maintain a comprehensive view of the primary lead indicators influencing the BCB operating plan and trading performance.
• Partner with Finance, Product, and Operations teams to ensure consistent alignment of performance goals and enablers.
• Promote collaboration across Coverage, Client Experience, and Centres of Excellence.
• Lead the Performance Support Team (PST), enabling efficient, high-quality delivery for SME Coverage and supporting onboarding for projects such as BB Acquisition and Complex SME onboarding.
• Contribute to strategic programmes including operational demand planning and performance dashboard development.
• Foster a connected team ecosystem across operational, support, and specialist groups to create a seamless process environment.
• Champion the Centre of Excellence model, ensuring accurate process catalogues and maps, and alignment with training and procedures for optimal performance.

What We Need From You

Critical Thinking with Commercial Awareness: Ability to connect performance insight to customer growth, productivity, and cost optimisation priorities within the BCB environment.

Insight-Led Decision-Making: Skilled in using data to shape decisions, asking the right questions, and helping leaders understand the drivers behind performance.

Data & Analytical Approach: Clear understanding of the journey from source data to visualisation and insight, with a structured and thoughtful approach.

Technology Focus: Confident using tools such as Power BI, Excel, and Gen-BI to drive automation, consistency, and innovation in reporting.

Inclusive Leadership: Experience in leading high-performing teams, developing skills, encouraging diverse viewpoints, and creating an environment where everyone can succeed.

Governance & Risk Ownership: Strong ownership of risk and controls, ensuring reporting is accurate, compliant, and ready for audit.

Exceptional Communication Skills: Able to simplify complexity, adapt messaging for different audiences, and build trust.

Attention to Detail: Able to deliver high-quality, accurate outputs with minimal need for rework before executive submission.

Collaborative Partner: Skilled at building relationships across Finance, Coverage, Operations, and Product Channels to deliver shared goals with collaborators.

Process and Team Ecosystem Improvement: Experienced in process mapping and business process management using digital tools to improve transparency, standardisation, and data-led transformation, enhancing both efficiency and customer experience.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.