Head - North America Business Technology - Audit & Advisory Services

About the Audit Group: Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

About our IT Audit team: Join Manulife's Technology Audit Team and play a key role in enhancing governance and risk management. You'll work primarily in North America with partners in Asia, ensuring our global technology meets business and regulatory standards. Collaborate with CIOs and global partners, leveraging analytics and tools like Power BI to support our digital transformation. Being part of our mission to become the most digital, customer-centric company in the industry. We support Diversity, Equity, and Inclusion (DEI) programs to foster a diverse and inclusive environment that drives organizational excellence. 

Join a team committed to your expertise, growth, and development! 

Learning Opportunities: As an audit professional at Manulife, you'll use advanced tools like a centralized GRC tool, business analytics, machine learning, and Python to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to diverse audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company.

Leadership and Stakeholder Exposure: This role offers a unique opportunity to collaborate directly with members of the Global Leadership Team (GLT) and Executive Leadership Team (ELT). By engaging with senior leaders, you will gain valuable insights and visibility, enhancing your leadership skills and professional growth within the organization.

Position Responsibilities:
The AVP - Audit & Advisory Services - Technology is responsible for delivering comprehensive, risk-based internal audit services and providing strategic technology audit coverage and advice across multiple business units.

• Leads professional, cost-effective audit engagements for US, Canada, Global Wealth & Asset Management, Group Functions, and Data Technology units.
• Partner with business audit teams to assess application/digital controls
• Provides a unified overview of technology audit coverage, key risks, and value added insights to unit CIOs.
• Manages operational audit delivery, relationship management, risk assessment, and audit plan development—including business audits with a technology scope.
• Oversees staff to ensure audit plans are met and maintains membership in the Audit Services Senior Management Team.
• Monitor the company’s strategy, operations, and regulatory environment to proactively identify emerging risks.
• Deliver annual SOX work in collaboration with management, SOX PMO, COEs, and external audit.
• Manage a high-performing and engaged team of technology and audit professionals, fostering collaboration, accountability, and a culture of excellence.
• Drive continuous improvement and innovation in audit methodologies.

Required Qualifications:   

• 10 years of combined education and experience in an internal audit, risk, or technology function within a large multinational corporation, ideally in the Financial Services industry.
• Leadership and stakeholder communication, including reporting to senior executives and audit committees.
• Demonstrated ability to lead and develop high-performing teams of technology and audit professionals, fostering collaboration and continuous improvement.
• Strong understanding of the business, customer needs, and market trends; proven ability in critical thinking and implementation.
• Prior experience in credible management consulting, auditing, or similar strategy roles. Proven ability to influence senior leadership team members individually and collectively, and get recommendations approved and implemented.
• A recognized auditing (CIA, CISA), accounting designation (CPA), and/or project management (PMP) designation is desired.
• University degree in business administration, computer science, management information systems, or auditing, or equivalent experience in these fields.
• Familiarity with OSFI, NIST, ISO27001, GDPR, SOX, PCI DSS, and other compliance mandates.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.
   

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$129,800.00 CAD - $241,200.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.