About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the Role:
The Head Hostess is the first ambassador of our dining experience, setting the tone for warm, elegant, and intuitive service. This role leads the hostess team in delivering an exceptional welcome, managing reservations and guest flow, and ensuring that every arrival reflects the Four Seasons commitment to genuine hospitality and the Golden Rule.
This position requires poise, strong communication skills, and the ability to orchestrate seamless front-of-house operations while nurturing meaningful guest relationships.
What You Will Do:
- Lead the hostess team in delivering a gracious, polished, and personalized guest welcome.
- Manage reservations, seating charts, and guest flow to optimize comfort, service pacing, and operational efficiency.
- Greet, escort, and farewell guests with warmth, professionalism, and consistent use of guest names.
- Answer telephone inquiries, handle reservation requests, and provide accurate information about restaurant services and hotel offerings.
- Maintain the hostess stand and entrance area to Four Seasons standards, ensuring cleanliness, readiness, and visual appeal.
- Collaborate closely with Restaurant Manager, Servers, and Culinary teams to ensure smooth communication and optimal guest flow.
- Anticipate guest needs, manage special requests, and oversee service recovery in a composed and empathetic manner.
- Maintain up-to-date knowledge of menus, culinary concepts, and special promotions to confidently assist guests.
- Prepare daily reports related to reservations, VIP arrivals, guest preferences, and booking patterns.
- Train, coach, and mentor the hostess team to deliver consistent Four Seasons–level engagement.
- Monitor table setups, and service pacing; support the team in peak moments as needed.
- Ensure compliance with safety and hygiene standards across the entrance and greeting areas.
What You Bring:
- 1–2 years of front-of-house or hosting experience in luxury hotels, fine dining, or high-end hospitality; leadership experience is an advantage.
- Fluency in English and Italian.
- Outstanding communication, personal presentation, and interpersonal skills; ability to connect genuinely with guests from diverse backgrounds.
- Excellent time management, multitasking capabilities, and the ability to remain calm in high-volume environments.
- Strong knowledge of reservation systems such as OpenTable
- High attention to detail, diplomatic communication, and a polished, professional demeanor.
- Flexibility to work varying schedules, including mornings, evenings, weekends, and holidays.
What We Offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Employee Discount for stays at any Four Seasons worldwide.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
Schedule & Location:
- Full-time position based at Hotel Danieli, Venice.
- Flexibility to work weekends and holidays as needed.
- You must possess the legal right to work in Italy