Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Reporting to the Chief Commercial Officer, The Head, Bancassurance recruitment and training will be responsible for designing, implementing and monitoring the Bancassurance sales team development Program and the implementation of the recruitment blue print. The position serves as a key enabler in driving growth and productivity in the Bancassurance teams.
As the ideal resource for this role, the successful candidate will be an ardent team player, with excellent people and communication skills.
Key Responsibilities
Recruitment
- Develop and implement recruitment and retention strategies to achieve year-over-year growth in active agency manpower.
- Achieve set recruitment targets for the Banca force (focusing on recruitment of 80% category ideal FSCs)
- Improve quality of recruitment of FSCs Responsible for carrying out BOPs.
- Conduct the new FSC onboarding training (Pru Power Sprint)
- Be proactive in managing high turnover rate of FSCs by identifying risk areas and proposing measures to attract and retain them.
Training
- Ensure timely and effective training to sales staff on both new and existing products.
- To develop new product training related materials and fully responsible for the training materials enhancements for existing products propositions and features, in adherence to compliance and regulatory requirements.
- The development and implementation of a structured training program in the Bancassurance Unit, spanning across to Business Partners in support of sales objectives. The program covers:
- Induction / on-boarding such as products and propositions, sales processes, insurance technical aspects, regulations and compliance, etc.
- Continuous sales training programs such as sales scripts, objection handling, role play, etc.
- Enhancement programs for the intermediate and advance levels, such as motivational talk, seminars, sales clinics and workshops.
- Ensure strict compliance to regulatory requirements in relation to continuous professional development programs and licensing of sales individuals. This includes training needs for COP, CIU or DIU.
- To develop a training and development curriculum ensuring that training programs support the changing needs of the business and address new initiatives.
- Ensure assessment and evaluation mechanisms are in place to measure the impact and effectiveness of training programs/materials. This also includes sourcing of good external trainers and sourcing of training materials from external sources, where applicable, to complete the training and development curriculum.
- To undertake any other duties and responsibilities requested by the Management as and when required.
Reporting
- Provision of a weekly accurate reporting on all FSC recruitment and Training activities.
Other duties
- Perform any other duties as may be required by management
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.