Department: NAM - Guest Services
Reports to: Assistant Manager, Guest Services
Location: Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As Guest Services Supervisor – Bilingual, you will build a high-performing team of Guest Services Representatives. Using a solution mindset, you will coach your team to consistently exceed the needs of our guests through superior product knowledge and service.
In collaboration with a team of Supervisors, you will play a key role in implementing new processes to pursue our service objectives supporting the broader Guest Services team. As a leader, you will remain highly flexible and adaptable, seeking the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
This role is based out of our North Vancouver office and may be open to a hybrid work schedule depending on business needs and per department policy. For more details, please review the Expectations section at the end of the job description.
Meet Your Future Team:
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.