Job Title: Guest Services Representative
Department: Guest Services
Reports to: General Manager and Event Security Supervisor
FLSA Status: Hourly, Non-Exempt
Compensation Grade: $16/Hour
Summary
The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/Sanford Center.
Primary Duties and Responsibilities
Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services.
On inquiry, inform guest of amenities and walking distance locations.
Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.
Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.
Qualifications
To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or GED, some college coursework, preferred
Skills and Abilities
Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner.
Work effectively with diverse groups of people among all levels within an organization.
Excellent record of dependability, reliability, and integrity.
Self-motivated, and flexible to change
Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays
Working Conditions
Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
NOTE: Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.