About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Guest Services Manager to lead our Guest Services department and ensure an extraordinary experience for every guest.
As Guest Services Manager, you will oversee all aspects of the Guest Services operations, including the Front Desk, Concierge, and Lobby teams. You will lead by example, manage VIP and Elite guest experiences, support interdepartmental collaboration, and uphold the highest Four Seasons standards in service, safety, and operational excellence.
Lead and manage the Guest Services department, ensuring seamless operations and exceptional guest satisfaction.
Develop and implement programs to enhance guest experiences, including recognition programs for VIPs, Elite members, and special occasions.
Maintain expert knowledge of Front Office systems such as Opera, HotSOS, Web Check-in, Go Concierge, and other operational tools.
Serve as the primary point of contact for assigned guests, anticipating needs, resolving issues, and ensuring personalized service throughout their stay.
Supervise and mentor Guest Services team members, conducting regular meetings, performance reviews, coaching, and training sessions.
Collaborate with Front Office Managers, Concierge, and other departments to maintain smooth operations and uphold brand standards.
Monitor departmental performance, conduct quality spot checks, and identify opportunities for improvement.
Ensure compliance with all safety, hygiene, and emergency procedures, including risk assessments, fire, and crisis protocols.
Oversee scheduling, labor management, and administrative duties for the department.
Act as Duty Manager when required, supporting the hotel’s overall operations and guest satisfaction initiatives.
Maintain strong guest relationships, including personal escort services, check-ins, and follow-up communications for VIPs and long-stay guests.
Proven experience in luxury hospitality, preferably managing Front Office or Guest Services operations.
Strong leadership presence with the ability to supervise, motivate, and develop teams.
Deep understanding of guest service standards, recognition programs, and crisis management.
Excellent communication, interpersonal, and organizational skills.
Fluency in English; additional languages are an asset.
Ability to work flexible schedules, including weekends and holidays.
Professional presentation, grooming, and behavior aligned with Four Seasons standards.
Competitive salary and comprehensive benefits.
Employee meals, and laundry services.
Ticket Restaurant monthly allowance of €100.
Bus transportation to/from Elliniko.
Monthly Employee Recognition Program.
Global career growth opportunities through Task Forces and Transfers.
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).
Schedule
At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as Guest Services Manager and lead a team dedicated to creating unforgettable experiences for our guests, while upholding the highest standards of service and hospitality.