Guest Services Coordinator (Part-Time)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Qualifications

• Prior experience in a guest-facing or hospitality role preferred
• Familiarity with guest service tracking systems or communication tools
• Valid Florida Driver License preferred. 
• Ability to regularly push, pull, lift up to 50 lbs
• Ability to communicate effectively in English verbally with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Provide leadership and assistance to Guest Services team members.
• Operates the dispatch desk, keeping all records neat and organized.
• Expedites and monitors lobby activities to ensure efficient arrival, rooming, and departure of Hotel guests.
• Coordinates and oversees timely and professional luggage assistance and storage.
• Other duties as assigned.