About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort's spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.The Guest Relations Supervisor oversees all Four Seasons Resorts Thailand locations, including Chiang Mai, Koh Samui, and the Tented Camp Golden Triangle.
Work authorization for the location is required.
About the role
The Guest Relations Supervisor in addition to the duties of reservations supervisor will also deliver a seamless, personalized experience of multi-property stays from reservation to departure. Anticipating needs and ensuring flawless service across departments, you will uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you will aim to create memorable moments that inspire guest loyalty.
What you will do
Job Description
Lead and manage the full guest journey, ensuring personalized and coordinated service from reservation through arrival and departure.
Follow up on pre-arrival communications, block rooms according to preferences, and oversee preparations and amenities.
Collaborate with all departments (F&B, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience.
Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care.
Promote hotel amenities, experiences, and Food & Beverage offerings to enhance the stay and drive guest satisfaction.
Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement.
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all company policies.
Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
Additionally, we also intend to have this individual support the Revenue team to maximize revenue through preparation of reports and data as required. That part of the role would include;
Support daily Revenue Management activities, including pickup, occupancy, and forecast analysis
Assist in updating and monitoring rates across all distribution channels (hotel website, OTAs, GDS, and wholesale partners)
Help prepare daily, weekly, and monthly reports as required.
Support inventory control and restriction management (minimum stay, stop sales, open/close dates)
Assist Reservations department based on business needs
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Meal Allowance