At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
Schedule - 7:30am - 4:00pm (Tuesday - Saturday)
Pay rate - 20.49 per hour
ESSENTIAL FUNCTIONS:
EXPERIENCE/QUALIFICATIONS:
High School Diploma or Equivalent
Additional education or certification in hospitality management, office administration, or a related field is preferred.
Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
Valid Drivers License required if expected to operate lodge vehicles.
KNOWLEDGE, SKILLS, AND ABILITY:
Excellent communication and interpersonal skills
Ability to coordinate services and supervise front desk staff
Strong organizational skills with attention to detail
Proficiency in Microsoft Office and reservation systems
Customer service focus and problem-solving ability
TRAVEL REQUIREMENTS: (Provide travel expectations for this role)
Travel Required for training upon hire otherwise minimal travel required.
PHYSICAL REQUIREMENTS:
The position may involve extended periods of standing and walking, particularly during guest check-ins, concierge services, and inspections of guest rooms and common areas.
Occasional lifting and carrying of items such as luggage, supplies, or equipment may be required, particularly during guest arrivals or when assisting with guest needs.
The ability to perform tasks that require manual dexterity, such as operating computer systems, handling paperwork, and assisting guests with luggage or other items, may be necessary.
The role may require physical endurance to handle the demands of busy shifts, including standing, walking, and assisting guests for extended periods of time.
The position may involve sensory demands such as visual and auditory perception, particularly when communicating with guests, reading guest information, or monitoring guest areas for cleanliness and safety.
The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary, particularly when assisting guests with transportation or other outdoor activities.
The position may involve managing stressful situations or handling guest complaints or concerns, requiring the ability to remain calm, composed, and professional under pressure.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.