Guest Experience Supervisor (Season 2026)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Experience Supervisor for the Season 2026 (minimum 6 or 7 months contract).

What You Will Do

• Review daily arrivals and departures to ensure proper handling of VIP and return guests. 
• Update Golden Profiles of our guests with preferences. 
• Perform in room C/I and C/O when required.  
• Support the GEM with our Elite inbox, ensuring that the dedicated Elite guest email and phone lines are monitored within office opening hours, and that all Elite guest bookings and enquiries are handled promptly and accurately according to program standards. 
• In GEM absence, welcome Elite Guests and high profile guests and act as a privileged point of contact for any requests they may have during their stay.  
• Personally follow-up on all those guests’ requests and preferences before arrival and during their stay to ensure that their requests are handled promptly and accurately by all departments 
• Take immediate steps to handle and resolve any VIP guest complaint or incident reported to management and keep Higher Management updated of any major glitch or incident involving an Elite or high profile guest guests. 
• Reach out to VIP guests that have experienced difficulties during their stay to ensure their complaint has been solved to their satisfaction and offer compensation as appropriate. 
• Provide advice and support to the GEM and senior management on all aspects of the Guest Experience. 
• Take an active role in daily handovers and Departmental / Management meetings, contributing and communicating relevant issues. 

What You Bring

• Bachelor’s Degree is required.
• Applicants must have European Passport or the legal right to work in Greece.
• Have advanced computer skills including MS Office and Outlook and a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, HotSoS, KEY. 
• Be fluent in English and a third language if possible. 
• Have a sufficient experience in Room Division departments. 
• Proficiency in Greek is an advantage.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance of €100.
• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.
• Employee Recognition Program. 
• Opportunities for Global Travel through Task Forces and Transfers
• Access to Four Seasons global Training & Development.

Schedule & Hours  

• Summer Seasonal Job - 5 working days per week, with 2 days off. 
• Schedule is changing every week according to business needs.

If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!