Guest Experience Specialist - New York New York

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

Become one of the stars behind The SHOW and join a team that’s all about creating unforgettable moments!  At MGM Resorts, our mission is simple, to entertain the human race.

As a Guest Experience Specialist, you’ll be responsible for providing the highest level of customer service to our guests through direct engagement on leading review sites, social media platforms and other online channels for consumer feedback.  This role is instrumental in making every guest feel heard, valued, and inspired to return, while helping future travelers discover why MGM Resorts is the ultimate destination for unforgettable experiences.

By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us!

THE STARTING RATE:  $21.00 / Per Hour

THE DAY-TO-DAY:

• Prioritize, categorize and respond to guest comments, complaints and inquiries posted on travel review sites and social media channels, including but not limited to TripAdvisor, Expedia, Google, Facebook, etc.
• Monitor, analyze and report on guest feedback results across multiple platforms and create reports highlighting pertinent data, key insights and trends
• Collaborate with property and Company leaders to identify and resolve root causes of guest concerns
• Continually monitor and report on industry best practices in social customer care and review site management

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• One (1) year of prior relevant experience providing face-to-face guest service
• Familiarity with digital SaaS systems (Opera, Medallia, Sprinklr, Revinate, etc.) to monitor, identify, publish and report on guest issues
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as standard office equipment

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our New York New York employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16154-1

Are you ready to JOIN THE SHOW? Apply today!