About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.Act as a primary point of contact for guests, ensuring all interactions are handled with professionalism, warmth, and attention to detail.
Anticipate guest needs and preferences by reviewing guest profiles, history, and special requests prior to arrival.
Coordinate and personalize guest experiences, including special occasions, amenities, excursions, and tailored services.
Ensure all guest requests and concerns are handled promptly and efficiently, following up to ensure complete satisfaction.
Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to deliver seamless service.
Maintain accurate and detailed guest profiles, preferences, and feedback within the system.
Proactively engage with guests throughout their stay to enhance their experience and identify opportunities for service recovery or personalization.
Handle guest feedback and complaints with professionalism, ensuring timely resolution and escalation when necessary.
Support arrival and departure experiences, including room allocations, VIP setups, and special arrangements.
Promote resort services, facilities, and experiences to maximize guest engagement and satisfaction.
Ensure adherence to Four Seasons’ service standards, policies, and procedures at all times.
Comply with Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
Foster a positive and collaborative working environment across all departments.
High School education or equivalent; Diploma or Degree in Hospitality Management or related field preferred.
Minimum 2–3 years of experience in guest relations, front office, or a similar role within a luxury hospitality environment.
Strong communication and interpersonal skills with a guest-centric approach.
Excellent organizational and multitasking abilities.
Ability to anticipate guest needs and deliver personalized service experiences.
Strong problem-solving skills with the ability to handle guest concerns effectively and professionally.
Proficiency in hotel systems (e.g., Opera or similar) and Microsoft Office applications.
Ability to work under pressure in a fast-paced environment.
Strong attention to detail and commitment to service excellence.
Fluency in English; additional languages are an advantage.
Positive attitude, professionalism, and a passion for delivering exceptional guest experiences.
What we offer
• Competitive Salary and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Competitive Salary and a comprehensive benefits package