Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As our Guest Experience Manager, you will provide strategic support to property leaders in identifying, evaluating, developing, and driving guest experience improvement strategies that create extraordinary moments for every guest. You will lead and support property-level service enhancement initiatives across the resort and assist in the development and facilitation of programs focused on elevating service excellence.
Serving as a subject matter expert in process improvement, guest recovery, and service optimization, you will play a vital role in our mission to own the guest journey and create “WOW” memories that extend far beyond each stay!
THE DAY-TO-DAY:
- Analyze guest behavior, trends and feedback to identify service gaps, create targeted action plans and to generate strategic recommendations for service excellence
- Develop actionable service improvement plans, partner with departments to ensure accountability, and track results
- Lead and execute customer-centric projects and initiatives aimed at elevating the guest experience across the property
- Manage and lead property-wide service recognition programs aligned with brand standards and service culture
- Customize guest feedback reports for various stakeholders, from frontline staff to executive leadership, ensuring data-driven decision-making
- Foster a collaborative and team-oriented environment that emphasizes superior service, respect, and teamwork
THE IDEAL CANDIDATE:
- Must be 21 years of age or older
- Three (3) years of prior relevant experience within the Hospitality Industry required
- Strong analytical problem-solving skills
- Ability to lead and mentor a team
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
THE PERKS & BENEFITS:
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our New York New York employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12435
Are you ready to JOIN THE SHOW? Apply today!