About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role:
The Four Seasons Hotel Firenze is looking for a talented Guest Experience Agent to join the Team!
The Guest Experience Agent responds to a wide variety of guest requests, adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Guest Experience Manager.
What you will do:
Coordinate and liaise with various departments to ensure guests have a memorable stay at the Hotel.
Provide genuine hospitality and recognition, acts as host/ hostess.
Support the Front Office Management Team in the pre-arrival and departure phase ensuring a high level of service.
Ensure readiness for a perfect arrival experience, completing room inspections and orientations.
What you bring:
One + years experience as Front Office Agent within a luxury hotel or similar environment
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest-centric approach and understanding the importance of guest’s preferences.
Sound problem solving ability and proficiency in Hotel property management systems (Opera PMS).
Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.
What we offer:
• Competitive salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
Schedule & Hours:
Full time contract - this position is required to work in shifts.
Successful candidates are required to hold legal authorization to work in Italy at the time of application.