Group Sales Manager

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Group Sales Manager (12 month contract) leads a sales management team that drives the customer and employee experience and achieves all sales and profit targets.

Specific responsibilities include (but are not limited to) the following:

• Lead, motivate, and retain a team of high performing employees
• Continuously recruit, select, hire and on-board the best talent.
• Ensure the on-boarding of new Sales Consultants is consistent; certify all Sales Consultants in role
• Communicate performance goals (sales, customer, people, and event goals) to Sales Managers and provide coaching to behaviors that help achieve those goals.
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.
• Manage expense and payroll budgets to plan for areas of responsibility; review store profit and loss statements.
• Develop a clear talent and succession plan for the store ensuring the retention of key talent.
• Assist the AGM and GM with the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
• Communicate assortment requests and merchandising information to Group Business Manager
• Assist the Sales Manager with the selection, on-boarding, and coaching of the Sales teams
• Prepare and analyze weekly, monthly and YTD store merchandising, inventory, and scheduling performance
• Serve as manager-in-charge of the store and assume General Manager duties as requested.
• Implement customer relationship management strategies including customer events, luncheons, correspondence, and outreach programs.
• Review and action Customer and Employee Voice scores
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 4-6 years experience in a similar capacity; of which 2-3 years in a supervisory capacity  with accountability for managing managers
• Proven track record of exceeding sales and profit targets; driver of results through people
• Strong interpersonal skills; proven ability to effectively manage relationships internally and externally including confrontations, coaching and team building
•  Early adopter / change initiator
•  Entrepreneurial spirit

The measures of success:

• Leadership behaviours
• Team sales results to plan for areas of responsibility
• Overall Customer Voice results versus goal
• Individual objectives linked to achieving sales plan

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $130,000.00 / 100.000,00$ - 130.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.