Group Rooms Coordinator - Year Round

Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Group Rooms Coordinator plays a key role in delivering a seamless group lodging experience across The Lodges at Deer Valley portfolio. This position is responsible for all group reservation-related functions, including room block set-up and management, reservation monitoring, client communication, and coordination with Conference Services, Catering, and Reservations teams.

RESPONSIBILITIES:

• Review and audit all assigned group room blocks, rates, and concessions against contracts in Maestro and Inntopia once groups are definite.
• Manage reservation calls and email inquiries across multiple properties, providing consistent, high-quality guest and client service.
• Create and manage Inntopia Deer Valley booking links to support client and group reservation processes.
• Enter and maintain group rooming lists and serve as the primary point of contact for client communications related to guest room reservations.
• Ensure accurate and sufficient inventory is available for individual call-in groups across all designated booking channels.
• Monitor group pickup, cut-off dates, room type availability, and rates in both Maestro and Inntopia to maximize revenue while ensuring guest satisfaction.
• Verify that room blocks align with group patterns and that room type allocations flow correctly throughout the duration of the block.
• Ensure accurate billing configurations to support timely and precise invoice processing.
• Identify, block, and process staff, VIP, and complimentary room reservations for each group in collaboration with appropriate teams.
• Partner with Conference Services Managers on rate review, cutoff adjustments, and requests for additional group inventory.
• Process all group-related deposits in accordance with contract terms and internal procedures.
• Coordinate pre- and post-group individual pay reservations as needed.
• Track and regulate the use of contractual room concessions, such as complimentary rooms or upgrades, and communicate usage to relevant departments.
• Provide administrative and operational support to Conference Services Managers for group-related needs.
• Coordinate wedding welcome bag deliveries and assist with the creation of wedding resumes.
• Calculate and post promotional group room revenue in Salesforce to ensure accurate reporting.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required; post-secondary education or related work experience preferred.
• Previous experience in hotel reservations, group housing, or conference services strongly preferred.
• Ability to work a flexible schedule, including varying shifts, to meet the seasonal and operational needs of the hospitality industry.
• Commitment to attending required training sessions and meetings.

DATES OF EMPLOYMENT:

• Year Round

PAY RATE:

• $55,000 – 60,000 annually, dependent on experience
• Incentive plan eligible

Deer Valley Resort is an Equal Opportunity Employer.