Group Product Manager - Payments Innovation & Digital Wallets

What you'll be doing

Reporting to the Senior Director, Payments Innovation and Digital Wallets, you'll be the Group Product Manager responsible for driving payments innovation for CIBC's retail clients. You'll lead the business strategy to deliver new payments solutions to market, ensuring our digital wallet capabilities remain competitive and responsive to evolving client needs. Your role includes developing and evaluating new payments concepts, collaborating across teams, and championing initiatives that enhance the client experience. You'll work closely with product, retail channels, fraud, technology, and operations to deliver seamless, end-to-end payments journeys. Staying ahead of market trends and regulatory changes, you'll help shape the future of payments at CIBC and contribute to our team's collective knowledge and expertise.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Relationship Management - Build and maintain strong relationships with CIBC business lines, infrastructure groups, and external partners to deliver impactful payments initiatives. Foster consensus among stakeholders to ensure alignment on scope, requirements, solutions, costs, benefits, and go-to-market strategies.

• Business Leadership - Serve as the business lead and subject matter expert for multiple strategic innovation projects. Develop business cases, define client journeys, process maps, and communications, and drive business implementation and launch activities.

• Innovation Development - Identify and evaluate opportunities to enhance processes and client journeys. Lead the ideation, design, testing, feasibility analysis, and executive alignment for payments innovation concepts, contributing to the team's intellectual capital.

• Market Insights - Monitor consumer, technology, competitive, and regulatory environments to inform innovative concepts that protect and grow our payments franchise.

• Project Management - Define and prioritize initiative work packages, monitor progress, and provide regular updates to senior leadership. Proactively identify and resolve key issues to ensure successful initiative delivery.

• Benefits Realization - Establish and implement frameworks to measure and report on benefits realization for assigned initiatives.

Who you are

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it's the right thing to do.

• You act like an owner. You thrive when empowered to take the lead, exceed expectations, and deliver results.

• Relationships matter to you. You build productive connections with internal partners and external vendors, fostering collaboration and mutual success.

• Your influence makes an impact. You understand the importance of building networks and inspiring outcomes through clear communication and leadership.

• You can lead horizontally. You influence stakeholders and build support for key initiatives across teams.

• Ability to plan. You prioritize and organize work effectively, managing competing priorities with attention to detail.

• You give meaning to data. You enjoy solving complex problems and communicating insights in a way that drives action.

• You're driven by collective success. You believe in the power of an inclusive team to turn good ideas into great outcomes.

• You look beyond the moment. You make decisions with a long-term perspective, seeking new opportunities to define what's possible.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

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