Grocery Collection Operations Coordinator

Job Title

Grocery Collection Operations Coordinator

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Agile

Closing Date

28 December 2025

 

​​Let's find your role:  

The role is responsible for supporting the day-to-day operations and ensuring the smooth running of Click & Collect (CNC) services. This includes maintaining current processes (“keeping the lights on”) while driving future enhancements to improve customer experience, service levels, and sales growth. The position will play a key role in projects related to Click & Collect expansion and service improvements.

You will manage and support the operational activities of Click & Collect (CNC), ensuring consistent service delivery and operational excellence. The role will also contribute to strategic initiatives aimed at enhancing customer experience, increasing efficiency, and supporting business growth.

• Oversee day-to-day CNC activities to ensure smooth operations and service continuity. Maintain and monitor key processes to “keep the lights on” for CNC services.
• Support future enhancements and projects focused on Click & Collect growth and improved service/sales.
• Collaborate with cross-functional teams to implement new features and improvements.
• Slot management and optimisation to maximize capacity and efficiency. Mobile check-in process oversight and improvement.
• Monitor and report on Customer Satisfaction Index (CSI) measures. You will also manage signage updates and ensure compliance with brand standards.
• Conduct competitor reviews to identify opportunities and best practices. Develop and deliver communications and training materials for store teams.
   

• You will have strong organisational and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent communication and stakeholder management skills.
• Have a analytical mindset with excellent attention to detail.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves