Greater China Field & Channel Service Transformation and Enablement Manager

Greater China Field & Channel Service Transformation and Enablement Manager

Description -

Job Summary
• This role is accountable for GC technical capacity and capabilities management ,knowledge management both for transactional and contractual services, as well as system and tools enablement. The role also entails collaborating with global teams to drive digital transformation, leading a highly motivated team in the process.

Responsibilities

1. Collaborate with various organizational stakeholders, including Global teams, local Business Management, and Field Delivery Management teams, to define an effective strategy for knowledge management and service capacity and capabilities enablement. Ensure the maintenance of a high-quality, up-to-date, and innovative infrastructure that supports both transactional and contractual service delivery, encompassing both new and existing products and services.

2. Lead service capacity and capabilities readiness to support high service delivery quality.

* Service capacity and capabilities plan according to service volume forecast and business requirements.

* Lead to deliver technical support and training to service partners and workforce, to ensure their capabilities meet business requirements

* Develop and optimize training contents and training methods with innovation according to dynamic situation.

*Enhance system function to improve tech trouble shooting accuracy.

3. Manage & deliver 1.5LS technical support for sub-K and service channel partner escalation.

4. Work closely with cross-functional teams to establish various technical standards and continually optimize fault diagnosis methods and processes.

5. Leverage data analytics to support service delivery and business management, track technical indicators proactively for waste reduction, technical capability continuous improvement& delivery quality improvement.

6. Support service operation on process optimization and delivery productivity improvement with solid system & tool support and digital innovation.

7. Lead the WW and local tools enablement and smooth the E2E system operation.

8. Lead team to effectively deploy WW digital transformation projects to GC markets.

Qualifications:

• Bachelor's or master's degree in Electronics, Computer Science or equivalent subjects.

• 10 years of working experience in IT or technical service industries, hands on experience of managing service operation and/or projects.

• People oriented and team leadership/motivator.

• Excellent communication skills and collaboration skills.

• Highly self-motivated & resilient, willing to learn, adapt and take challenges.

• Business planning, enabling & development.

• Fluent English both in Oral and written.

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Job -

Services

Schedule -

Full time

Shift -

No shift premium (China)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"