GRE - APAC Head of Facilities Management – Director

Details of the Division and Team:    

The purpose of the Regional Service Delivery Manager (SDM) for Facilities Management (FM) in the APAC region is to take responsibility for the delivery of all workplace facility services, through the Bank’s internal team and through the Tier 1 and 2 vendor partners, along with any change programs delivered at a country level, not limited to but including reactive works for both established and ad-hoc services.

The RSDM FM for APAC has accountability for delivering the DB Global Real Estate Teams vision and strategy at a regional and country level, focusing on achieving consistent operational excellence and client/user satisfaction through price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

The RSDM FM for APAC is accountable for performance outcomes within the assigned workstream and region. They will lead their regional teams providing regional oversight of operations and working closely with their global and regional colleagues, as well as Business Partner, Embedded risk teams, Change the Bank and COO functions, to ensure client satisfaction, achievement of business goals and close management of risk.

The RSDM FM for APAC is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors, in conjunction with other regional SDM’s and vendor management colleagues.

The RSDM FM for APAC is a senior member of the Real Estate Team and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.

As a member of the regional Real Restate Team they will be in a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimizing risk, as well as the future direction of the business.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Oversight of the Service Delivery line in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank’s business operations.

• Actively participates in the development of short-, medium- and long-term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction.

• Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organizational structures/models, ensuring stability of existing operations at all times.

• Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialized solutions and client optionality.

• Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.

• Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate

• Produces and manages performance measures against agreed metrics to demonstrate:

- Satisfactory service delivery

- Performance against Key Performance Indicators (KPIs)

- Delivery of Service Level Agreements (SLAs)

- Key Risk Indicators (KRIs)

- Variance reports demonstrating well managed costs against budget

- Client satisfaction feedback

• Promote programs and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards.

• Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.

• Participates actively in identifying and cultivating savings opportunities.

• Creates an environment where people management and development is the number one priority. 

• Actively communicates and cascades the business strategy, plans and values at all levels in the organization driving a high performance culture, enabling effective navigation of the organization, and supporting efficient decision making.

• Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.

• Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.

• Proactively manages tough people decisions to ensure people performance is aligned with organization imperatives and needs.  Addresses individual performance issues, where necessary, to drive for high performance.

• Highlights operational, regulatory and other risks to the sub-regional Facilities Manager.

• Takes ownership for operational resolution and reflects the needs of clients in the prioritization of immediate and longer-term remediation strategies. Works closely with the Regional Project SDM, Real Estate SDM, and Business Partners to ensure open, clear communication channels with clients at all times.

• Ensures strategic partners and local vendors quality of practice meets contractual requirements.

• Actively manages problems and incidents that ensure service partners meet or exceed client expectations

Your skills and experience:

• At least 12 years of relevant experience in a similar senior Facilities/ Property Management role which includes working knowledge and experience of Facilities Services

• Profound Facilities Management qualification or equivalent

• Experience of working in cross-functional teams and managing teams in various countries across APAC region to achieve objectives, including goals agreed service providers.

• Knowledge of, and how to develop and implement procurement systems, contracts, asset registers, including managing bids and offers and price-quality relationship

• Experienced in providing Business Continuity and Crisis Management

• Working knowledge of proof reading and approving contracts and tender documents. As well as compilation and/or drafting/preparation of the same.

• Excellent interpersonal skills in relationship building and relationship management as well as the ability to deal with, and facilitate decision making with a wide range of people.

• Experienced leadership skills, with the ability of communicating a vision or goal to others and lead them to achieving it.  As well as pushes for action and results, and wins the support and help of others.

• Proven ability to manage, and how to compile and implement budgets, forecasts including cost savings reports, and tender financials.

• Confidently displays an ability to take logical and analytical approach to solving problems and resolving issues.  To find solutions using creativity, reasoning and past experience, along with the information and knowledge available to you

• Ability to plan, organize and implement tasks within an allocated time frame.  Planning, prioritizing and organizing information that contribute towards short and medium to long term strategic plans

• Educated to degree level or higher (or equivalent) from an accredited college or university (or equivalent)

About us and our teams:

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Deutsche Bank & Diversity

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