At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
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For the assigned accounts, act as the primary graphics contact and consultant for BPP Customer Service, Sales, Operations, and Customers. Accomplish this by thorough communication and representation of the needs and expectations of all parties involved.
Scope - to provide support to the facility with all graphics related process and procedures.
Duties
- Acts as a safety leader and puts safety first in all responsibilities.
- Recreates art from sample or electronic files to our specifications and troubleshoots incoming digital files.
- Interacts with BPP Customer Service, Sales, Operations, and Customers (and their graphics agencies and/or customers) to collaborate on graphics orders to ensure they will be clear and accurate about the art and re-producible on the press.
- Communicates by phone, in person, e-mail, and voice-mail with all involved parties to facilitate satisfaction of all needs and expectations; including timing, quality, and cost.
- Supports a 24/7 operation by fielding questions via phone during non-business hours. The GA is expected to have the flexibility to support their projects during off-hours.
- Enters detailed information from Graphics Orders into order tracking systems; i.e. File Maker, Job History, and GSR. Also be able to understand Order Status, Plate Spec, Color Folder and Spec Viewer.
- Completes a quality review on Proofs prior to their shipment to customers.
- Submits clear instructions to those who are responsible for completing separations and trapping.
- Handles QC for digital, film and/or plates for imperfections.
- Monitors invoicing data to ensure complete and accurate data.
- Manages graphics projects in a manner that will at times include plant site interaction with customers, Customer Service staff or Printing staff during non-standard working hours.
- Participates in on-site press approvals.
- Promotes and or participates in high performance work teams throughout the organization in accordance with World Class Operations Management initiatives and promotes department participation.
- Other tasks assigned as by the Graphics Manager.
Requirements
- Proficient on Macintosh computers, Adobe Acrobat, Photoshop, Illustrator and other Creative Suite software is preferred.
- Basic and knowledge of MS-Excel, MS-Word, and MS-Outlook.
- Knowledge of File Maker and Esko software an advantage.
- Strong communications skills, both oral and written, to successfully interact with Customer Service, Sales, Operations, Customers, Vendors, outside Design Agencies, and Bemis Graphics personnel.
- Strong administrative and organizational skills to handle a large volume of work-flow (paper and/or electronic) and determine and/or respond appropriate priorities.
- Ability to work in multi-task, multi-priority, high volume, and high velocity environment, with minimal supervision and direction.
- Exhibited conscientious attention to detail, through successful work in similar environments.
- Must have a pleasant personality, professional appearance, tact, and the ability to effectively communicate.
- Able and willing to work over-time on planned or short-notice, and in some periods, significant and on-going, to complete given projects, or to respond to surges, seasonal or otherwise, in business volume.
- Basic knowledge of business process improvement tools and techniques (WCOM).
- Good level of business acumen as it relates to graphics
Sources
- An Associate’s Degree in graphics or related field or equivalent experience, with 3-5 years of experience in related graphics and/or printing.
- Completion of WCOM Foundations, or a willingness to complete upon request.
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
We verify the identity and employment authorization of individuals hired for employment in the United States.
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)