Graduate Admission Communications Specialist

 

USC’s Office of Graduate Admission is seeking a Graduate Admission Communications Specialist to join its team.  This role will primarily correspond via email with current and prospective graduate applicants, process application fee waivers,  assist with credential evaluation and transfer credit processing as needed and conduct transcript audits at the end of the admission cycle.

Key Responsibilities:

• Communicate with graduate applicants regarding their application status, admission requirements and required documentation.
• Review, authorize, and process application fee waiver requests.
• Assist with transcript evaluations , GPA calculations and international graduate transfer credit processing
• Conduct transcript audits at the conclusion of the admission cycle.
• Provide timely and culturally sensitive responses to applicant inquiries, including applicants from diverse national backgrounds and varying levels of English proficiency (over 50% of applicants are international)

Qualifications and Skills

• Associates degree required. Bachelor’s degree preferred
• Excellent verbal and written communication skills
• Strong customer-service orientation and interpersonal skills
• Ability to work efficiently in a fast-paced environment and manage competing deadlines
• Highly organized, detail-oriented, and able to prioritize tasks effectively
• Ability to work both independently and collaboratively in a team setting
• Comfortable interacting with diverse personalities and professional styles
• Proficiency in Microsoft Word, Outlook and Excel
• Strong critical thinking, technical and research skills, including experience working with databases

Please submit a cover letter and a resume as part of your application.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

The hourly rate for this position is $26.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

#LI-AW1

Minimum Education: Bachelor's degree (Preferred)

Additional Education Requirements Combined experience/education as substitute for minimum education

Minimum Experience: 1 year
Additional Experience Requirements Combined experience/education as substitute for minimum work experience

Minimum Skills: Knowledgeable about international educational credentials to evaluate any document or transcript presented. Counsels students with heterogeneous backgrounds. Strong oral and written communication skills.

Preferred Skills: Admissions experience in a university setting. Knowledge of languages. Overseas experience. Computer skills.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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