Government and Public Sector- Digital Operations, Senior Associate

• Working with other talented PwC professionals on high-profile engagements in a delivery role in a broad range of topics including:  

• • Business transformations design and execution, including program and project management and benefits analysis / business case support  

  • Business architecture to inform solution design 

  • Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)   

  • Performance frameworks and evaluation 

  • Service Delivery Model (SDM) development and options analysis 

  • Program implementation and transition support  

  • Fit for purpose service / program review and evaluation 

  • Target Operating Model (TOM) design and options analysis 

  • Business process design / re-engineering and productivity / cost optimization 

• Enhancing and fostering relationships with your clients by actively broadening your understanding of their industries and emerging technologies impacting them and start sharing knowledge and market insights and PwC points of view. 

• Bringing potential sales / business opportunities to project lead’s attention. 

• Playing a key role in client interactions, understanding their operational challenges, helping to define objectives and strategies, and positioning yourself as a strategic advisor to your clients. Leading and/or supporting client workshops, facilitation, interviews, and data collection efforts. 

• Leading small to medium-sized project tasks and teams, ensuring project plans, timelines, and deliverables are met. Effectively delegating tasks and providing direction and support to more junior team members. 

• Raising risks and issues as well as mitigation strategies with your project team as they arise.  

• Demonstrating an increased breadth of experience and knowledge in leveraging tools and techniques for problem solving. Understanding the application of emerging analytical techniques and how they can be used to solve the problems our clients face within the constraints of an engagement. 

• Leading or assisting in conducting in-depth data analysis, market research, and benchmarking to develop actionable insights. Working closely with the client team to assess existing business, pinpointing areas for improvement, and devising strategies for optimization. 

• Creating and presenting reports and presentations that convey findings, recommendations, and project progress to clients. Maintaining thorough project documentation and ensuring data accuracy and quality throughout. 

• Providing mentorship and guidance to junior team members, fostering their growth and development within the firm.  

• Staying current with industry trends, best practices, and emerging technologies and their impact on our clients. 

• Developing a thorough understanding of technical areas within G&PS Ops & Proc service offerings and establishing a strong foundation of knowledge regarding PwC’s available intellectual capital. Participating in thought leadership to begin to formulate positions on priorities, challenges, and opportunities within government and public industry, a specific sub-sector or across service offerings. 

• Assisting the team in business development activities and supporting internal projects and practice development opportunities in addition to client delivery.  

What You'll Bring: 
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 3-5 years' experience with project-based work in the public sector OR exposure to a consulting environment

• PMP, CSM, CBAP, CMC and Six Lean Six Sigma certifications are considered an asset.

• Experience and proficiency in data analysis and interpretation, process mapping and optimization, efficiency improvement, performance management, market research and analysis, and knowledge of organizational design and transformation are considered a great asset. 

• Experience in supporting large, complex system related implementations (e.g. SaaS, HCM, ERP implementation)

• Strong data modeling and visualization skills, including knowledge and proficiency in tools such as Microsoft Excel, Microsoft PowerBI, etc., is considered a strong asset. 

• Experience using AI tools to improve productivity and process efficiency 

• Experience taking ownership of quality management for team members’ work. 

• Strong analytical and problem-solving skills, critical thinking, and the ability to produce high quality deliverables that create sustainable value. 

• Excellent communication (written and verbal) and interpersonal skills as well as being open minded to different perspectives and ways of working. Ability to take ownership over career development. Ability to translate technical or complicated information into simple language others understand. 

• Effective leadership and project management skills, including experience delegating and managing work assignments to other team members and clearly communicating expectations and accountability.  

• Demonstrated experience working in an agile way, including comfortability working in ambiguity and reprioritizing as required.  

• Ability to mentor and develop other team members through actively seeking opportunities for them to deliver impactful results in a safe environment. 

• Presentation and report writing skills for client communication. 

• Deep interest in the government and public sector industry, with at least a fundamental understanding of the different types of government and public sector entities, their structures, policies, and regulations. 

• Interest in learning about emerging technologies and how they can be leveraged to drive impact in client work as well as work internal to PwC.  

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.