Global Technical Support Engineer I

Summary

Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.

Job description

The possible locations are Bratislava (hybrid), Žilina (hybrid), Košice (hybrid) or full-remote within Slovakia.

As our Technical Support Engineer, you are expected to: 

• Provide technical support for ESET products to our customers and partners 

• Search for solutions of issues in cooperation with developers 

• Gather data about new issues solved and provide them to other teams / departments 

• Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.) 

• Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues 

• For complex issues provide detailed findings to developers 

• Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month). 

Ideal candidate has: 

• At least 2 years of experience on similar position 

• Active English language (min. B2 level written and spoken) 

• Active Slovak language (min. B2 level written and spoken) 

• Excellent communication skills 

• Problem solving and solution seeking attitude 

• Drive to learn 

Knowledge of at least one of the following is a must: 

• Advanced/expert knowledge of UNIX/Linux OS 

• Advanced/expert knowledge of Microsoft Windows Server 

Basic knowledge of following is a must: 

• RDBMS 

• Active Directory and GPO 

• Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark) 

• Networking Tools and Utilities 

• AV/Firewall Rules and Policies 

• Virtualization 

Knowledge of following is an advantage: 

• Microsoft Exchange Server 

• Microsoft SharePoint Server 

• IBM Lotus Domino / HCL Domino 

• Android 

• Mac OS X

• ESET PROTECT 

• Experience with antivirus products

• Experience with REST APIs 

Basic wage component (gross): from 1800 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

#LI-LV1 #LI-Remote #associate

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Bratislava

Additional locations

Košice, Žilina

Time type

Full time