Global Systems Engineer

Company:

Finning International Inc.

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting to the Global Digital Workplace Management (DWM) manager, the Global Systems Engineer will leverage their expert knowledge of Microsoft 365 services to architect, configure and administer MS TEAMs, Exchange online, end-to-end mail flow, ENTRA ID and M365 services to drive improvements in user experience, security and increase in productivity across the enterprise. This role is the subject matter expert for the platform, requiring technical aptitude, depth of experience and a willingness to continually stay abreast of Microsoft platform technologies around end-to-end mail flow, TEAMs, Copilot, as well as Exchange Server platform capabilities.

In close collaboration with other Digital & IT teams, this role administers highly technical functions within the tenant while supporting team members from Identity Access Management, Security, Architecture, Network, Virtual Compute and Digital Workplace Management teams in establishing standards, processes and configuration guidelines for Finning’s regional support teams.

What we can offer you:
· Great people and place to work with a hybrid work opportunity
· Career advancement and training opportunities
· Pension and employee stock purchase plans with company contributions
· Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
· For this position, the expected salary range is between $110,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.
Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

Major Job Functions:

• Architect, design and implement enterprise Office 365 solutions with expert skills in end-to-end mail flow, Exchange online, Identity, Authentication, Administration, Implementation, Copilot and MS TEAMs. Provide strategic guidance to optimize service delivery of Finning’s software services globally. Liaise with regional IT infrastructure teams to unify service architecture.

• Provide high technical expertise and act as a the “last line of support and expertise” with global and regional support teams and issues involving Office 365 or other Exchange and MS TEAMs software services.

• Analyze the design and assist various projects in the implementation of new technologies that integrate or inter-operate with existing software services and features. Ensure 3rd party products are integrated optimally with core infrastructure items.

• Ensure Digital & IT teams are able to test out new “edge” products without impacting production systems. Support their efforts in finding differentiating services.

• Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountabilities and remediate any concerns raised.

• Support various business initiatives by creating documentation and support procedures for projects that utilize software services and other Digital Workplace Management (DWM) related software services.

Education & Experience:

• 8+ years’ experience administering Microsoft’s core IT services such as Exchange online, end-to-end mail flow, MS TEAMs, Active Directory, Azure AD and related Microsoft services and platforms.

• 4+ year technical degree in an IT related field

• 5+ years’ experience using PowerShell in a production environment.

• 5+ years’ experience administering Office 365 tenants.

Mandatory Must-Have Skills:

• Excellent communication skills, problem framing, problem solving and critical thinking. Ability to analyze complex issues logically, identify root cause and propose practical solutions with a focus on User Experience and Security. Emotionally intelligent, excellent time management and prioritization skills. Works effectively in cross-functional teams, builds trust and maintains positive relationships.

• End-to-end mail flow, Exchange Server, Exchange online, Exchange SE

- SMTP, Mail Connectors, Mail Clients

- Mail Hygiene - DFO and Proofpoint ideally

• Microsoft Teams, Teams Voice, Copilot

- Complex Teams Voice experience with SBC/SBA knowledge is a plus

- Experience with Teams Rooms is a plus

- Microsoft 365 Services, Entra ID, Licensing, Purview

- Places/Modern Room Finder

- SharePoint/OneDrive

- Microsoft Graph, Power Platform

• Solid understanding of supporting systems and processes such as:

- Entra ID, AAD, AD DS, DHCP, DNS, PKI

- Azure VMs, Networking, and LBs

- ITIL processes

- ServiceNow (incident and change management)

Nice-to-have (Not Mandatory) skills:

• VDI/Citrix, Network, NetApp and File services management

• Automation and scripting

• Authentication and authorization protocols: OAuth 2.0, SAML, Kerberos, ADFS, SSO, MS Entra Privileged Identity Management (PIM)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.