The role is responsible for supporting the Global Records and Information Management (RIM) Center of Excellence (CoE) in developing global standard operating procedures, as well as performing segment/function testing and monitoring of key controls.
This position reports directly to the MBPS Risk and Control Director, with matrix reporting to the Global RIM Director. It requires strong communication and management skills to oversee multiple programs and lead discussions with stakeholders at all levels of the organization.
Position Responsibilities:
Conduct annual risk assessments to identify Records and Information Management (RIM) process gaps at the Segment and Business Unit levels.
Work with Segment Records Officers to review results from testing and monitoring of key controls, including walkthroughs with stakeholders such as Record Owners and Business Unit Records Coordinators. Provide timely recommendations on process improvements and control gaps to Segment Records Officers and the Global RIM Center of Excellence.
Perform testing and monitoring activities to validate compliance with the Global RIM Policy and associated controls.
Ensure alignment with applicable laws, standards, and industry regulations.
Review and discuss testing outcomes with Segment Records Officers to confirm appropriate control coverage and identify opportunities for improvement.
Collaborate with internal and external audit and risk teams by providing required documentation and evidence to demonstrate compliance with governance standards.
Support the Global RIM Director in preparing Corrective Action Plans, including gathering supporting evidence and completing updates before closure deadlines.
Assist in reviewing Risk and Control Self-Assessments for both the Global RIM Center of Excellence and Segment/Function Records Officers and communicate recommended updates to internal processes.
Support full project lifecycle activities for electronic records management initiatives, including retention and destruction of files within SharePoint, shared network drives, and other systems housing structured electronic records
Prepare and distribute regular reports summarizing risk assessment results, compliance status, and process improvement recommendations for management and stakeholders.
Develop and deliver training programs to strengthen employee understanding of governance, risk, and compliance requirements and promote a culture of accountability.
Identify opportunities to improve governance processes, reduce risk exposure, and enhance operational efficiency.
Serve as a Subject Matter Expert for RIM governance and key control processes, ensuring adequate controls align with Global RIM Standard Operating Procedures.
Build and maintain effective partnerships with stakeholders across Legal, Compliance, Information Technology, and other functions.
Apply analytical thinking to evaluate processes, identify gaps, and support the company’s mission of Easier. Better. Faster.
Participate in meetings and present information to stakeholders at various levels of the organization.
Required Qualifications:
3–5 years of experience in financial services, ideally in insurance, banking, audit (internal/external), compliance, or operational risk.
Experience with records and information management is an advantage.
Strong analytical, problem‑solving, and written/verbal communication skills.
Ability to prioritize and manage multiple tasks, meet deadlines, and work with minimal supervision.
Proficient in MS Office (Word, Excel, PowerPoint).
Strong interpersonal skills; adaptable, culturally aware, and able to work effectively under pressure.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement