Global Program Coordinator, Security Technology

• Drive end-to-end delivery of security technology maintenance programmes, including preventative and corrective maintenance schedules.
• Manage programme plans, schedules, dependencies, and resources across multiple sites and regions.
• Act as the primary contact for enterprise-level customers and internal stakeholders, ensuring service-level commitments and timely escalations.
• Implement KPIs and performance metrics to monitor system uptime, vendor performance, and customer satisfaction.
• Apply lean principles (80/20 model) to optimise maintenance activities and eliminate inefficiencies.
• Ensure governance, risk management, and compliance with internal security, IT, and audit standards.
• Oversee vendor relationships, procurement coordination, and financial tracking for maintenance programmes.
• Conduct regular performance reviews and drive continuous improvement initiatives across global teams.

Minimum Requirements:

• Bachelor’s degree in business, engineering, information systems, security management, or equivalent experience.
• 7+ years of experience in programme/project management, including global or multi-site environments.
• Recognised project management certification (e.g., PMP, PRINCE2 Practitioner).
• Proven experience managing preventative and corrective maintenance programmes using lean principles (80/20 model).
• Strong stakeholder management and communication skills, with experience engaging enterprise-level customers.
• Ability to work effectively across multiple regions and time zones, with excellent English communication skills.
• Proficiency in MS Office and familiarity with collaboration tools (MS Teams, SharePoint, ServiceNow or similar).