Global Process Excellence Lead

Job Description

The Position

The Global Process Excellence Lead will join our ESS Global Employee Services (GES) team based in Lisbon, Portugal or Kuala Lumpur, Malaysia. In this role, the incumbent will provide expert‑level project and transition leadership to the GES Leadership Team, while playing a strategic and operational role in shaping how Employee Services are delivered globally.

They will be responsible for the end‑to‑end design, governance, optimization, and transition of global GES processes, ensuring consistent, efficient, and high‑quality service delivery across all regions. This includes leading global projects, managing complex multi‑country transitions, overseeing global process documentation, and ensuring organizational readiness for newly transitioned services.

Additionally, the role will lead and develop a small team focused on process excellence, standardization, and transition coordination.

 

Responsibilities:

• Owns and governs all Global Employee Services processes end‑to‑end – including process mapping and documentation – ensuring global standardization, compliance with regional requirements, and full alignment with the GES operating model across all regions.

• Drives process excellence and continuous improvement, proactively identifying gaps, inefficiencies, and inconsistencies, and leading corrective actions that enhance quality, scalability, and employee experience.

• Leads global GES transition and transformation projects, managing multi‑country transitions from discovery through go‑live and stabilization.

• Ensures operational readiness and knowledge transfer, overseeing SOP creation, documentation, training preparation, and readiness assessments for newly transitioned services.

• Provides strategic cross‑functional alignment, partnering with HRBPs, COEs, Payroll, HR Services Pillar Leads, GES Regional Leads and other GES LT members, and other key stakeholders to ensure process consistency, escalation management, and solution alignment.

• Leads a team of two direct reports responsible for process mapping, documentation, and project management and transition coordination.

• Maintains global process repositories, ensuring accuracy and governance for process maps, SOPs, guides, and documentation libraries, and supporting audit‑readiness and process transparency.

 Required Education, Experience, and Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5–7+ years of experience in HR Operations, Employee Services, Global HR Shared Services, or HR project management.

• Maintains global process repositories, ensuring accuracy and governance for process maps, SOPs, guides, and documentation libraries, and supporting audit‑readiness and process transparency.

• Strong knowledge of employee lifecycle processes at global and regional levels.

• Proficiency with HRIS platforms, preferably Workday and SNOW.

• Familiarity with process mapping tools (e.g., Miro, Visio, Lucidchart).

• Leadership, Change Management, Resilience, Strategic Mindset, Influence and Results Oriented.

• Excellent stakeholder management, communication, and problem‑solving skills.

• Fluent in English; additional languages are an advantage.

 

Why Join Organon?

• Opportunity to work in a dynamic and inclusive global environment.

• Career growth and leadership development opportunities within a fast-growing healthcare company.

• Hybrid work model offering flexibility.

• Competitive compensation and benefits package.

If you are an experienced HR professional passionate about delivering best-in-class employee support and process improvements, we encourage you to apply!

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1