Global Partner Program (Mid-Market) Director

Position:

Global Partner Program (Mid-Market) Director

Job Description:

What You'll Be Doing:

• Program Strategy & Framework Ownership: Define and maintain the multi-tier program architecture, govern policies globally while enabling regional flexibility.
• Benefits, Incentives & Financial Model: Curate benefits catalog (discounts, rebates, MDF, financing), model economics, and refresh annually.
• Enablement, Training & Labs: Launch Arrow Academy tracks, certifications, demo labs, and measure enablement KPIs.
• Digital Portal & AI-Driven Insights: Enhance ArrowOne portal with quoting, content, localized UX, and AI insights; drive adoption.
• Growth Programs & Revenue Motions: Implement new logo bonuses, cross-sell incentives, recurring revenue emphasis, loyalty points, lead pass, and campaign-in-a-box.
• Regionalization & Localization: Ensure global consistency with local adaptation and multilingual support.
• Partner Community & Voice: Establish Partner Advisory Councils and feedback programs.
• Governance, Compliance & Transparency: Create operating model, publish advancement paths and eligibility rules.

Success Metrics (KPIs)

• Mid-market revenue growth and partner profitability uplift by tier.
• Tier progression velocity (partners advancing per quarter).
• Net-new mid-market customers acquired; multi-line deal adoption; recurring revenue mix.
• Portal adoption and enablement outcomes (training completions, certifications).
• MDF utilization & campaign performance; lead pass conversion; partner satisfaction (NPS).

What We Are Looking For:

• 10–15+ years in channel/distribution or vendor programs; proven record designing tiered global partner programs.
• Experience building financial models for discounts/rebates/MDF and subscription/consumption motions.
• Product/program leadership for partner portals with embedded analytics/AI; data-driven decisioning.
• Comfort working across Supplier Management, Sales, Marketing, Finance/Arrow Capital, and regional teams.
• Global launch experience with localization and governance.
• Excellent communication; executive presence; ability to simplify complex programs and drive adoption.

What You’ll Deliver in 6–12 Months

• Program Charter, Tier Policy & Playbook signed off; initial global launch in priority regions.
• Benefits catalog and funding model live; first rebate/MDF cycles executed.
• Enablement tracks in Arrow Academy and Labs; first certification cohorts completed.
• Portal enhancements released with AI insights and localized content; MAU and usage baselines achieved.
• First wave of growth programs with measurable impact reports.

Work Arrangement:

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

$163,800.00 - $247,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

US-CO-Colorado (Remote Employees)

 

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.