Global Operations Architect

Join our Architecture Strategy & Enablement Team!

The Global Operations Architect leads the definition and execution of architectural capabilities that directly impact the reliability, maintainability, scalability, and strategic evolution of the firm’s global technology estate.

This role ensures that architecture is embedded in delivery, connected to business outcomes, and aligned based on measurable impact to risk, cost, modernization velocity, and platform flexibility. The Architect also shapes platform solutions to support a variety of applications and services, aligning technical feasibility with business objectives.

Position Responsibilities:

Resilience Architecture

• Evolve the architecture of the Road to Resilience program to ensure sustainable resilience across the global technology footprint.

• Maintain and advance architectural resilience practices, ensuring new technologies and applications adhere to global resilience standards.

• Develop and implement strategies for redundancy, failover, and disaster recovery to minimize downtime and protect business continuity.

• Analyze incident data and collaborate with operational teams to identify and remediate systemic weaknesses in architecture.

• Embed resilience requirements in modernization and transformation initiatives, ensuring legacy and new platforms meet resilience benchmarks.

• Continuously monitor and assess the health of critical systems, proactively addressing risks to reliability and availability.

• Lead post-incident reviews to extract architectural lessons and drive improvements in resilience practices.

Targeted Estate Modernization

• Leverage operational architecture to identify modernization opportunities across the technology estate, focusing on platforms and systems that most impact business outcomes, reliability, and scalability.

• Support modernization blueprints to embed operational architecture principles—such as resilience, automation, and observability—into migration paths for legacy platforms.

• Integrate operational architecture requirements into initiatives, enabling new and transformed platforms meet standards for reliability, maintainability, and performance.

• Use architectural analytics and critical metrics to measure the impact of modernization, guiding investment decisions and continuous improvement.

• Collaborate with business and technology partners to align programs with strategic objectives, ensuring that operational architecture delivers tangible improvements in service delivery, risk reduction, and operational velocity.

Delivery Integration

• Embed operational architectural practices into software delivery pipelines and developer platforms.

• Ensure operational non-functional requirements (NFRs) are testable, traceable, and aligned to business SLAs and are included in solution architectures.

• Collaborate with GOCC to take findings from incidents and use them to find opportunities to improve overall resilience.

Measurement & Business Impact

• Track critical metrics such as target state architecture and application health; develop programs to improve these metrics.

• Build dashboards that quantify architecture’s impact on reliability, cost avoidance, and SLA consistency.

• Use analytics to guide prioritization and influence investment decisions.

Required Qualifications:

• Strong background in designing and implementing modern platform solutions using cloud services, containerization, orchestration tools, and infrastructure automation.

• Proficiency in architectural principles, design patterns, Software Development Lifecycle (SDLC), and standard processes for building scalable, distributed, and resilient platforms.

• Experience with microservices architecture is advantageous.

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), infrastructure automation tools (Terraform, Ansible), and CI/CD pipelines.

• Analytical approach with the ability to solve complex technical issues and design innovative solutions.

• Proficiency in assessing trade-offs between various platform design approaches.

• Excellent communication skills to collaborate effectively with diverse teams, articulate technical concepts to non-technical collaborators, and provide leadership in driving platform decisions.

• IT Architecture Design, Cloud Computing, Cloud Security, Programming Languages, Infrastructure as Code (IaC), Performance Optimization, IT Governance, DevOps.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$126,600.00 CAD - $235,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.