Global Operations Analyst

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Job Summary:

Global Operations Analyst will be a member of Customer Data and Sales Insights team supporting data management, processes, reporting, will help communication between key stakeholders, distributors and problem resolution. Responsible for maintaining Point of Sale database from distributors and will be required to maintain effective communication with various stakeholders across the company internally and externally to ensure proper sensitivity to maintain data quality, timeliness and completeness.

You will report to the Manager - Partner Data, and have a hybrid schedule working in New Delhi (Noida), India.

Shift Hours: 12PM-9PM IST (Both male and female) or 3PM-12AM (Male candidates only) or subject to requirements

Your Responsibilities:

- Work with distributors to collect the required data and ensure data validation to avoid any discrepancies.

- Manage the Point Of Sale data by working on cleansing, extracting and mapping basis certain set processes.

- Perform ad hoc analysis on data to identify gaps and resolve them, as aligned with data requirements.

- Identify process improvement areas where new or enhancements to existing systems and processes will meet stakeholder needs.

- Must be able to manage and prioritize multiple tasks and requests and be responsible to follow-up accordingly.

Your Qualifications :

• Bachelor's degree
• You will have 2 or more years of experience with data management and process improvement work.
• Proficiency in English language.
• Experience with CRM technology, database management
• Familiarity or background in working with SAP CRM.
• Demonstrated analytical, process and project management skills with an aptitude in problem-solving.
• 2+ years of experience in sales support or working with third party vendors

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programmes through our OnTrack programme
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid or #LI-SS2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.