Global Mobility Analyst (Bangkok)

Get To Know Our Team

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity

Your role as a Global Mobility Analyst – will play a critical role in facilitating immigration process and delivering an improved employee experience for our new hires and internal transfers that relocate into Thailand. Over time, we expect the successful candidate’s team to grow and incorporate other core employee lifecycle activities such as new hire activities and immigration globally.

We expect the person in this role to be flexible and to be able and willing to adapt, to add additional areas of focus, and to respond to changing organizational needs, viewing them as an opportunity to grow and develop a varied portfolio of career skills.

We expect the person in this role to be detail-oriented, flexible, service mind, highly adaptive, and strong problem-solving skill.

In This Role, You’ll Get To

• Manage and coordinate immigration process for expatriate employees
• Advise and support immigration works to employees and stakeholders
• Establish healthy relations with related government agencies
• Manage escalations, ensure appropriate stakeholders are aware and that matters are resolved in timely matter
• Take ownership of tasks and present opportunities and proposed solutions on how to improve the processes
• Create warm and welcome experience for employees, ensure they receive a clear, sufficient, and accurate information
• Identify and support, development, and implementation of mobility team’s process improvements
• Work with cross-functional team and support the implementation of people services transformation initiatives

What You’ll Need To Succeed

• Bachelor’s degree in any related field
• Excellent command of English and Thai – as this position requires dealing with Thailand government officials and global embassies
• Min. 3-year experience in Thailand immigration is preferred
• Strong attention to detail and accuracy
• Strong administrative, organizational, time management, planning, and problem-solving skills 
• Experience in Shared Services or process improvement a strong plus
• Strong interpersonal skills and a customer service mindset that enables working with a multi-cultural group of professionals
• Ability to cope well with ambiguity and change in a dynamic environment
• Ability to use influencing skills to work with stakeholders to reach acceptable solutions
• High level of discretion, confidentiality, and ethics

It’s Great if you have:

• Experience working with Workday
• Familiar with BOI Single Window System
• General HR knowledge
• Customer management background