This role supports Manulife’s global investment operations by ensuring accurate, high‑quality, and timely trade processing across multiple asset classes. You’ll help maintain the integrity of the trade lifecycle through close collaboration with front‑office teams, brokers, custodians, and global partners. As a senior specialist, you’ll expand your technical and operational expertise, drive process improvements and controls, and guide junior team members—all while helping deliver seamless investment services to our clients.
Position Responsibilities
- Perform daily trade support activities including matching, settlements, post‑settlements, claims handling, and first‑level quality checks.
- Resolve trade breaks, mismatches, and reconciliation issues, coordinating with Front Office, Brokers, Custodians, and internal teams.
- Maintain and enhance procedures, controls, and documentation to ensure consistent high‑quality operational support.
- Conduct root‑cause analysis, validate Sequence of Events, and implement corrective and preventive measures.
- Provide guidance and training to junior team members and new hires.
- Proactively identify and escalate issues, mitigate operational risks, and support process automation and improvement initiatives.
- Build and maintain strong working relationships with global onshore and offshore counterparts.
Required Qualifications
- Minimum 4 years of experience in Trade Support, Middle Office, Investment Operations, or Fund Accounting.
- Strong knowledge of securities instruments including equities, bonds, FX trades, and time deposits.
- Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or related field.
- Excellent analytical, diagnostic, and communication skills.
- Ability to work independently, manage complex tasks, and perform in time‑sensitive environments.
- Experienced in creating metrics, reports, or presentations for stakeholders.
Preferred Qualifications
- Knowledge of trade lifecycle, investment transactions, and various asset classes.
- Working experience with Bloomberg, Aladdin, SimCorp Dimension, or custodian portals.
- Strong background in data management, pricing, settlements, reconciliation, and transaction processes.
- Experience in process improvement, issue escalation, and conflict resolution.
- Exposure to automation initiatives or system enhancements.
When you join our team
- We’ll empower you to learn and grow the career you want.
- We’ll support you with a flexible, inclusive environment that prioritizes wellness and well‑being.
- You’ll be part of a global team that values collaboration, expertise, and shaping the future of investment operations.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Hybrid