Global IT Fulfillment Analyst

Global IT Fulfillment Analyst

Company:

Boeing (China) Co. Ltd.

The Global IT Fulfillment team is looking for a Global IT Fulfillment Specialist to join us in Beijing, China.

The Global IT Fulfillment Specialist reports to the Global IT Fulfillment Product Manager for EITO Global Infrastructure Operations and receives functional guidance from the Global IT Fulfillment lead(s). The ‘GIF’ interacts frequently with end users, other members of the Global Operations Team (other GIFS’s, support coordinator, technicians), vendors, suppliers, SM&P, SSG and Finance. 

Position Responsibilities:

1. The Global IT Fulfillment Specialist (GIFS) is responsible to fulfill internal end user’s IT service requests and to support to IT Int'l projects within the assigned region. 

2. With functional guidance provided by the GIFS Fulfillment Lead, the GIF will work with teammates in the Global and Regional Operations Team to:

• Actively monitor the service requests queues (e.g. GSEP, ERP, BIBS, SAP, etc…) during on-hours for all requests originated within the assigned region.

• Receive / self-assign IT service requests and work directly or engage appropriate teams to fulfill the requests. Regardless of the subtask assignments, the GIF is accountable for assigned IT service requests up to closure.

• Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.

• Escalate / redirect nonstandard requests to appropriate roles (e.g. GIFS Lead, RBP, Regional Ops Manager) as needed.

• Work with the Global IT Infrastructure team, the Computing Standards and Architecture organization to identify requirements for non-enterprise regional standards. Submit non-standard applications to Architecture.

3. Follow defined service fulfillment and overall Boeing procedures, execute IT procurement processes including:

• Place and track computing hardware and software orders

• Work with appropriate regional stakeholders (e.g. BIES, ISC, Finance, etc…) and suppliers to provide financial paperwork such as invoices and receipts to Accounting Departments in a timely manner.

• Submit payment requests to Accounting Departments for out-of-scope invoice payments.

• Work with ISC buyers on IT hardware, software and services supplier selection, evaluation and assessments in the assigned region. 

• Ensure timely updates of hardware to/from maintenance contracts. Submit payment requests according to hardware contracts T&Cs.  Work with the hardware owner on the definition of maintenance service level required. Provide visibility and feedback to Supplier Management on maintenance contracts performance.

• Handle access management requests (e.g. Active Directory account, remote access account, etc…), per defined procedures.

• Execute Asset Management processes (owned by the Asset Management Analyst role) as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, dispose).  The GIF will also assist in conducting computing inventory audits.

• Work with Global colleagues and the GIFS Lead on common processes and tools. Provide input on processes and tools improvement, especially in relation to local and regional variations.

• Contribute to IT International projects as needed and as coordinated by the assigned project manager.

 

Basic Qualifications:

• A bachelor’s degree or higher with IT / Technical education background.

• At least 3 years of working experience in service delivery and fulfillment or similar role.

• Solid written and oral communication skills in English.

• Professional and customer focused attitude with strong customer service skills.

• Good interpersonal skills to effectively gather / negotiate end user needs and translate them into practical solutions.

• Able to work independently, be self-planning and take the initiative to solve conflicts/issues, be persistent and meet commitments.

• Structured approach, precision and attention to detail.

• Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation.

• Strong sensitivity for cultural differences and significant Global acumen.

 

Preferred Qualifications:

• Fluency in other languages used in the assigned region a plus.

• ITIL certifications are desirable.

• Previous experience working in a Global IT team is highly desirable.

 

Other information:

• Infrequent Business travel may be expected to other regional and global sites as driven by business needs.

• Benefits and pay are determined in line with local labor market practices. This is not an expat assignment.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (China)