Global Investment Services - Head of Public Funds

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Global Investment Services Head of Public Funds is a senior executive responsible for end-to-end delivery, modernization, and risk stewardship across U.S. Bank’s Public Funds operating model. Public Funds includes Registered Funds, Multiple Series Trusts, UCITS and other registered fund wrappers across the U.S. and Europe. This leader oversees a complex, multi-product organization spanning Fund Accounting, Fund Administration, Tax, Transfer Agency and Shared Services, ensuring exceptional client outcomes, operational resilience, and scalable growth.

With strong market share, durable client relationships, differentiated capabilities, and an expanding geographic footprint, Global Investment Services is positioned to accelerate innovation and deepen U.S. Bank’s leadership in the registered investment product ecosystem. This role is a commercially oriented operations and product leader who aligns operating strategy to business priorities, partners across the enterprise to enable new client acquisition and expansion, and drives disciplined financial management (forecasting, productivity, and resource allocation). The successful executive will set a clear vision, influence adoption of large-scale transformation across process and technology, embed a strong risk-and-control culture, and build a high-performing organization that consistently delivers client service excellence, regulatory readiness, and sustainable efficiency.

Operating within a business generating approximately $200MM in non-interest income, the Head of Public Funds drives growth across multiple fee-based services.

ESSENTIAL FUNCTIONS

Enterprise Leadership & Strategy

• Define and communicate the vision, operating strategy, and multi-year roadmap for Registered Fund Operations aligned to Global Investment Services’ growth strategy and U.S. Bank enterprise priorities.
• Translate strategy into measurable outcomes through disciplined planning, governance, and execution across multiple functions, locations, and teams.
• Design, build, and lead a scalable, enterprise-ready commercial organization by establishing clear roles, decision rights, performance standards, and leadership accountability to drive disciplined execution and sustainable growth.
• Serve as a champion of U.S. Bank’s interconnected operating model by building horizontal partnerships with Product, Client Coverage, Technology, Finance, Risk, Compliance, Legal, and Operations leaders.

Client Service Excellence & Commercial Enablement

• Own client-centered operating model and governance, ensuring the structure, workflows, and forums enable effective management control, clear escalation paths, consistent decision-making, and alignment across regions, products, and enterprise partners.
• Partner with relationship and product leaders to support new client onboarding, conversions, product launches, and service expansion, ensuring operational readiness and scalable delivery.
• Strengthen performance management and service measurement (e.g., SLAs, client health indicators, issue resolution time, quality measures) and drive improvement actions.

Operational Management (End-to-End Delivery)

• Provide day-to-day executive oversight of end-to-end fee-based servicing delivery, ensuring operational excellence, risk discipline, and consistent execution across the client lifecycle.
• Ensure consistent operating standards, governance, controls, and service quality across all teams and functions.

Transformation, Technology, Product Optimization and Continuous Improvement

• Drive automation and re-engineering to reduce manual work, improve accuracy, and increase scale—leveraging workflow redesign, digitization, analytics, AI/ML, and robotic process automation (RPA) where appropriate.
• Prioritize and coordinate change delivery with Technology and business partners, including:
  • Modernization of platforms/tools
  • Data quality and reporting improvements
  • Standardization and simplification
  • Operational readiness for new products and regulatory change
• Identify and advance product optimization and growth opportunities by assessing client needs, operational capabilities, and market trends—partnering with Product, Technology, Head of Client Coverage, and business leaders to improve existing offerings and scale new solutions.
• Establish and maintain a strong continuous-improvement engine using Lean/process excellence, root-cause analysis, and defect prevention.

Risk, Controls, and Regulatory Readiness

• Ensure the organization operates within U.S. Bank’s risk appetite and meets regulatory expectations applicable to registered fund and asset servicing activities.
• Provide executive oversight of end-to-end Issue Management, including identification, triage, remediation, and sustainable fixes in partnership with Risk and Compliance.
• Establish rigorous defect management and data trending to identify systemic risks and prevent recurrence.
• Engage with regulators and internal audit/risk partners as needed; ensure prompt, transparent, and high-quality response management.

Financial Management & Resource Stewardship

• Own operational planning, productivity, and cost management—balancing service excellence with efficiency and scalability.
• Lead forecasting, capacity management, and vendor/third-party oversight (where applicable), ensuring controls, performance standards, and value realization.
• Make resource allocation decisions to optimize throughput, quality, resiliency, and growth enablement.

People Leadership & Talent Development

• Provide inspirational leadership; build and sustain a diverse, high-performing team and leadership bench.
• Attract, hire, develop, and retain top talent; coach leaders to drive engagement, accountability, and results.
• Strengthen organizational capability through workforce planning, succession planning, and targeted leadership development.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

PREFERRED SKILLS/QUALIFICATIONS

• Global executive role with enterprise-wide commercial accountability.
• Oversight of large, distributed, multi-product operations.
• Operates within a matrixed, highly regulated financial services environment.
• Regular interaction with senior leaders, executive clients, and external partners.
• Balances growth and organizational scale objectives with strong governance, compliance, and risk management to ensure sustainable, well-controlled expansion.

LEADERSHIP CAPABILITIES

• Builds Teams and Talent: Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent
• Drives for Results: Drives execution, continuously improves the core, and reallocates resources at pace
• Disrupts & Challenges: Creates possibilities from new and innovative thinking; generates disruptive change; leads change
• Leads Innovation: Encourages innovative thought; challenges the status quo; scales and invests in new ideas
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $238,765.00 - $280,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.