About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 30 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Duties & Responsibilities
Leads and manages staff, creating an engaged and positive team atmosphere. Provides guidance, training and motivation as necessary to develop staff. Hires, evaluates, and counsels personnel. Follows corporate disciplinary procedures per established Vanguard standards, as required. Sets challenging performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures.
Leads a team of specialists and managers to provide data acquisition, analysis, and distribution services to FFS, IMG, and other enterprise clients and stakeholders, enhancing investment decisions and fund oversight. Accountable for meeting the tactical and strategic objectives per assigned data domain and to ensure team’s service meets FFS and IMG's expectations. Contributes to the advancement and provide leadership in support of Vanguard’s global investment data management strategy.
Evaluates team performance through the use of metrics and uses this data to identify, track, and measure improvement initiatives. Obtains client feedback and coaches and develops crew to continually improve service delivery and the client experience.
Proactively identifies and mitigates external events and regulatory changes that impact team. Anticipates client needs and develops impact and mitigation approaches. Accountable for team’s adherence to Vanguard’s policies.
Develops and implements plans to achieve departmental and corporate objectives. Maintains a compliant and high-performing service environment, ensuring service level agreements are met and continuously improved upon. Sets measurable goals and examines ways to raise standards, to increase quality, and to improve overall performance of the unit. Works with management in the planning, development, and execution of short and long-range goals.
Continues to develop knowledge of financial markets, securities, and global investment data themes to bring an informed perspective to the data management process and help drive strategies.
Qualifications
Undergraduate degree (Accounting/Finance preferred) or equivalent combination of training and experience. Graduate degree preferred.
Minimum of seven years relevant work experience, including five years plus project management experience and three years leadership and crew development experience preferred.
Demonstrated expertise of financial concepts and analytical capabilities. Ability to quickly become knowledgeable in current and future policies, practices, trends, and information affecting the Data Management organization with a commitment to enhancing knowledge of global financial services industry. Assertively seeks out information through internal and external business partners and industry network.
Excellent judgment and ability to analyze issues quickly and independently to take appropriate action with minimal supervision.
Demonstrated ability to function in a fast paced, ambiguous working environment with multiple and diverse responsibilities.
Demonstrated ability to lead and motivate others. Excellent leadership and interpersonal skills. Ability to lead initiatives to desired conclusion while fostering teamwork and development.
Advanced knowledge and skills using current versions of the Microsoft Office Suite.
Exceptional leadership and interpersonal/client relationship skills. Ability to manage a diverse group of professionals and skilled at working through others along with experience in building and leading teams. Demonstrated executive presence and poise.
Attachments
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Special Factors
Vanguard is not offering visa sponsorship for this position.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.