Global Head – Client Experience Products, Managing Director, State Street Investment Management

Who we are looking for

State Street Investment Management (“State Street IM,” formerly State Street Global Advisors or SSGA) is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a deep understanding of the asset management client‑experience ecosystem, a proven track record leading global product organizations, and the ability to define and execute a forward‑looking product strategy. This leader will drive transformation across our client experience platforms and services, foster innovation—including effective use of AI—and ensure operational excellence and strong risk‑management practices.

This role reports directly to State Street IM’s Global Head of Client Experience Technology and Business Services within the Chief Operating Officer (COO) organization.

What you will be responsible for

As Global Head – Client Experience Products, Managing Director, you will:

Product Strategy & Execution

• Set and execute the global client‑experience product strategy with a focus on innovation, scalability, and future‑readiness.
• Lead strategic initiatives and BAU programs that enhance the asset‑management client experience.
• Manage the global Client Experience Products team responsible for roadmaps, enhancements, and operational excellence.

Team Leadership & Development

• Build, develop, and lead a high‑performing global team of product managers, analysts, and project managers.
• Foster a culture of ownership, collaboration, continuous learning, and high‑quality execution.

Operational Excellence & Innovation

• Leverage modern technology and AI to drive operational excellence and improve client outcomes.
• Implement tools and processes that reduce manual work and strengthen platform reliability.

Risk, Partnerships & Culture

• Establish strong risk‑management practices and ensure regulatory compliance.
• Build and manage partnerships with internal teams, control functions, and third‑party vendors.
• Maintain alignment, transparency, and collaboration across stakeholder groups.
• Promote a culture of innovation, accountability, and continuous improvement across global teams.

What we value

These skills will help you succeed in this role

• Deep understanding of asset management client experience business, platforms, and services.
• Strategic thinking with a strong focus on innovation, transformation, and client outcomes.
• Strong leadership skills with experience developing high‑performing global teams.
• Demonstrated ability to manage large-scale, multi-location product managers and analysts teams and complex delivery programs.
• Ability to build strong partnerships, solicit feedback, and drive a forward-looking operating model.
• Strong execution discipline with a passion for delivering measurable business value.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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