We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.
A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
If this all sounds good, let’s talk more about what you’ll be working on.
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Apply basic industry knowledge to respond to customer requests
Learn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Learn and understand pricing. Complete low to medium complexity customer quotes
Facilitate Relationships:
Communicate clearly, timely, and effectively with Customers, CHR offices, Agents, and Outside Vendors
Promote a positive working relationship for all team members
Understand and learn to leverage CHR’s network of departments, support teams and leadership.
Other Activities:
Ensure customer SOPs are maintained and adhered to
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
Bachelor’s degree from an accredited college or university
TOEIC score of 800 or higher
Preferred:
1-2 years of experience in ocean operation at a forwarding company
Strong communication, prioritization, and multi-tasking skills
Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide company benefits plan that matter to you most, Paid time off (PTO), Social insurance, Meal Allowance, Mobile allowance, Birthday Allowance, Holiday gift and among others, the opportunity to prosper in a Fortune 500 company.