Job Description:
Job Title: Global Financial Crimes Support Manager
Corporate Title: up to Director
Location: Belfast
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Join Us in Belfast – A City of Opportunity and Innovation
We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.
Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.
About Bank of America in Belfast
Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.
Role Description:
This job is responsible for supporting the Company’s Anti-Money Laundering Program with a focus on financial crime investigations. Key responsibilities include assisting financial crime investigations management and oversight of investigative efforts related to fraud, money laundering, or terrorist financing.
Responsibilities:
Manages performance support functions for the Non-US Financial Crimes Investigation team, including Associate development and training, reporting and metrics, talent planning, and inventory management. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. This role may also have some oversight of performance support functions for US Financial Crimes Investigations being performed in Belfast.
Oversees maintenance of Non-US financial crimes investigations processes, ensuring risks are managed through robust controls and metrics which provide robust monitoring of performance.
Drives change to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
Manages the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
Oversee the Non-US financial crimes investigations case inventory, ensuring adherence to enterprise and local Laws, Rules, and Regulations
Manages change through governance routines, escalating to management/board level committees as appropriate
Oversees the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
Manages requests for information concerning Non-US financial crimes investigations from internal and external Bank of America stakeholders as required.
Continuous focus on operational excellence of the end-to-end processes of existing programs
Manages Reporting and analysis of program data and overall performance with teams, vendors, and partners
Oversight of investigations training program inclusive of new hire and continuing education
Skills:
Excellent communication and report-writing abilities, including ability to communicate with stakeholders globally
Strong organisational skills, time management, and attention to detail
Coaching
External Resource Management
Regulatory Compliance
Issue Management
Confident working within global policies, procedures and risk management guidelines
Risk Management
Strategy Planning and Development
Written Communications
Excellent analytical and problem-solving skills.
Experience in governance, specifically routines and dashboards
Excellent Microsoft Office skills including Excel, Powerpoint, Word and Access
Required Qualifications:
Demonstrated business and functional experience
Degree required: Bachelor’s or equivalent experience
Certified Anti-Money Laundering Specialist (preferred)
Proven experience within a similar role from the financial services industry and / or government entity
Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organisation
Highly organised with the ability to prioritise competing demands, including the ability to prioritise work and meet deadlines
Ability to be flexible in support of the maturing organisation with a global scope and mindset
Benefits of working at Bank of America
UK
Private healthcare for you and your family
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, and virtual GP services
Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.