Global Employee Relations Manager

About Us

Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth.

We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations, and we are looking for leaders to build the global Employee Relations discipline from the ground up.

The Opportunity

This is a rare and exciting chance to be part of a day-one team. You will be responsible for the transition and setup of our global Employee Relations function in Sofia, leading a team of People Advisors. You won't just be inheriting a department; you will be designing how we deliver ER support to managers and leaders worldwide.

Requirements

We are looking for a balance of the following four pillars. We recognize that candidates may have deeper expertise in certain areas than others; for example, exceptional global ER case management experience may offset more limited line management history.

• Employee Relations & Case Management: Significant experience leading ER activity in complex, multi-country environments. You must have demonstrable experience managing ER risk, including complex investigations and escalations.
• Management & Operations: Proven ability to lead teams and manage delivery through a shared services or centre-led model. You will oversee ER metrics and KPIs to identify trends and improvement opportunities.
• Subject Matter Expertise: Strong knowledge of employment law principles with the ability to translate legal requirements into usable policies and practical business advice.
• Process Transformation: Experience in legislative horizon scanning and impact assessment. You can evidence how you have recommended and implemented process updates in response to regulatory changes.

Why you should join us

Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams. If you are a proactive problem solver who wants to build a global ER legacy from the ground up, we want to hear from you.

What We Offer You:

• Hybrid office attendance policy that sees you onsite 60% of your time
• 30 days of “Work from anywhere” program
• 25 days of annual leave
• 150 EUR monthly allowance for wellbeing or flexible expenses
• Enhanced maternity and paternity leave policy
• Medical plan including health & dental coverage
• Life and disability insurance
• Employee assistance program

Equal Opportunities Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.