Join us as Global Customer Hubs Manager
JOB PURPOSE
This role exists to drive transformation into Global customer hubs space and build stronger communities with Unilever markets and partner organization. You will be responsible for service delivery for EU markets and service lines that operate out of Poland, Romania and India. You will be exposed to global business processes that cut across Unilever and partner organizations with culturally diverse teams. You’ll be part of a team that believes in doing work that matters — for people and the planet.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working.
Define, monitor, and improve KPIs and SLAs to accurately measure service performance.
Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets.
Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance.
REQUIRED QUALIFICATIONS
Bachelor’s or Master’s degree.
Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations.
Strong English communication skills, both written and spoken.
Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible.
Ability to work both independently and collaboratively in a team environment.
Strong analytical skills and hands‑on experience using analytical tools.
PREFERRED QUALIFICATIONS
Exposure to O2C systems (e.g., HRC) or planning tools (e.g., Kinaxis).
Additional European language skills beyond English.
OUR OFFER
Competitive annual bonus.
Company car or car allowance.
Participation in the company share program.
Private pension plan.
Private medical care (Medicover).
Private life insurance (Unum).
Sports and wellness package (Benefit Systems).
Two additional vacation days.
Access to the Unilever employee shop.
Access to Legimi (e‑book platform).
Psychological support via the EAP platform.
Hybrid working model: 3 days in the office / 2 days remote.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.