Global Commercial Operations Analyst

About the Commercial Excellence team: Commercial Excellence is a dynamic global commercial organization that sits within the Customer and Technology group at the intersection of CX, market, competitor and customer intelligence.

What you will do:

Reporting to the Director, Global Commercial Excellence, this highly dynamic, exciting role will support the development of a robust Customer Experience and Intelligence strategy for Clarios. This role will also connect internal and external data through dashboards and visualizations to drive impact within the organization.

How you will do it:

• Data Visualization and Reporting: Utilize data visualization tools (Power BI) to create insightful reports and dashboards that effectively communicate key business metrics and trends to stakeholders. Transform complex data sets into easy-to-understand visuals
• Visualization and Report maintenance: Develop process and serve as main contact for regional dashboard support and maintenance
• Data Analysis: Perform data analysis and interpretation to gain actionable insights and make data-driven recommendations to key decision makers.
• Project Management: Support CX survey projects throughout their lifecycle with heavy focus on execution, supporting the Global Commercial Operations & Systems Manager. Highly visible and customer centric work
• Business Requirements Gathering: Work closely with Power BI stakeholders to understand and document business needs and objectives. Validate requirements, ensuring alignment with organizational goals. Act as a champion and Subject Matter Expert
• Process Improvement: Identify areas for process enhancement and cost optimization. Implement best practices and innovative solutions to streamline business operations
• Collaboration: Work cross functionally with Commercial Excellence, CX, IT, global commercial teams, strategy, product and engineering to ensure Power BI dashboards are accurate, accessible and being leveraged by the organization
• Documentation: Prepare comprehensive documentation, including business requirements, process flows, user guides, and training materials.

What we look for:

• Bachelor’s degree in Finance, Economics, Data Science, CX or similar field.
• 2 years of progressive and rich experience in CX, data or intelligence teams desired
• Strong verbal and written communication skills with a clear ability to effectively coordinate with a wide variety of professionals at all levels and departments within and outside of the organization.
• Highly motivated, proactive self-starter with the ability to work both independently as well as collaboratively in a fast-paced, global environment.
• Analytic and strategic thinker with the ability to assess complex situations, make recommendations and manage projects and processes through completion.
• Strong and broad based-knowledge and skills appropriate for consultation to all levels of management.
• Attitude & Enthusiasm: Must have a positive. “can do” attitude and enjoy operating in a fast paced, quickly changing environment
•  Dependability/Perseverance: always willing to go the extra mile to complete projects on schedule.
•  Flexibility: Can accept change and is flexible toward change. Counted on to achieve objectives and be flexible to take on other tasks when required
•  Judgment: Be able to make sound judgments and escalate when in doubt
•  Planning/Scheduling: Handle multiple projects and priorities in order to meet required deadlines
•  Professionalism: adhere to a high level of professionalism by demonstrating ethical behavior and a team centric approach to work
• Hybrid opportunity out of the greater Milwaukee area (office in Glendale, WI)

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF). 

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Equal Employment Opportunity:
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.