What success looks like in this role:
As a German-speaking Knowledge Manager, you will oversee and coordinate ITIL-based service support processes to ensure high-quality service delivery across assigned clients. You will manage core IT service management areas, including Incident, Major Incident, Problem, Request, and Change Management, with a focus on continuous service improvement.
You will act as a key point of contact between client-facing teams, internal stakeholders, and external partners, while also supporting Major Incident Management by leading bridge calls and ensuring efficient incident resolution.
Key responsibilities
Act as the main contact for Major Incident Management (MIM) processes and lead incident bridge calls
Drive continuous improvement and quality assurance across ITSM processes
Monitor and review changes, perform post-implementation reviews, and document Root Cause Analysis (RCA)
Analyze problem trends and service request data to identify improvement opportunities
Facilitate service management meetings (e.g. CAB, Daily Operations, Problem Reviews)
Collaborate with internal teams, clients, and vendors to ensure smooth service delivery
Ensure compliance with Service Levels, XLAs, and operational targets
Prepare reports and communicate service performance and improvements
You will be successful in this role if you have:
BA/BS degree and 4–6 years of relevant experience, or equivalent
Fluency in German and English (written and spoken)
Strong understanding of ITIL processes (Incident, Problem, Change, Request)
Experience in service coordination or IT service management in a client-facing environment
Strong communication, stakeholder management, and problem-solving skills
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.