German Learning Experience Lead (Trainer)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

• Training Delivery: Deliver all onboarding (new-hire) and upskilling training content to all team members.
• Program & Content: Participate in the ongoing development of both technical and support skills.
• Cultural Alignment: Provide cultural training for the teams prior to client-specific training, ensuring adherence to German market standards and etiquette.
• Performance: Facilitate coaching and learning to promote structured training backgrounds and adaptability to complex platforms.
• Compliance: Ensure prompt review and understanding of technical bulletins, knowledge alerts, and outage notifications.

Minimum Requirements & Qualifications

• Language Proficiency:
  • German: Must be German Bilingual with a B2, C1, or C2 fluency level, with high confidence in using the language in a work setting.
  • English: A minimum level of C1 English proficiency (based on CEFR standard) is required for all Trainers and supporting functions.
• Experience:
  • Previous contact center or relevant customer service experience is required.
  • Demonstrated technical proficiency.
• Skills & Attributes:
  • Strong cultural fit for the German market is evaluated based on exposure to German clients, workplace standards, language precision, and etiquette.
  • Excellent soft skills, including communication, a customer-first mindset, problem-solving, tone, and empathy.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.