Geo Deal Coordinator UKIMEA

Geo Deal Coordinator UKIMEA

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

We are seeking a proactive and detail-oriented Deal Coordinator to join our UKIMEA Cx & Operations team. This role acts as a strategic project manager for Geo/Business Unit (BU) deals, ensuring seamless execution across the end-to-end (E2E) operational lifecycle. The Deal Coordinator plays a critical role in aligning internal processes with customer expectations, removing roadblocks, and driving deal success from both a business and revenue perspective.

Main Responsibilities

1. Serve as the primary operational point of contact for strategic Geo/BU deals, coordinating across multiple stakeholders and functions.

2. Manage the E2E operational process for deals, ensuring timely execution and compliance with internal policies and procedures.
3. Identify and proactively resolve operational bottlenecks or roadblocks that may impact deal progression or revenue recognition.
4. Collaborate closely with Sales, Finance, Legal, and Delivery teams to align deal execution with customer expectations and contractual obligations.
5. Track and report on deal milestones, risks, and dependencies, ensuring transparency and accountability throughout the process.
6. Support continuous improvement initiatives by identifying process gaps and contributing to the development of best practices.
7. Act as a trusted advisor to internal stakeholders, providing guidance on operational requirements and timelines.

Job Family Definition:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Education and Experience Required:

• Bachelor's degree in Business Administration, Operations, Project Management or a related field.
• 3+ years of experience in deal coordination, project management, or operations within a complex, matrixed organization.
• Strong understanding of sales operations, contract management, and revenue processes.
• Excellent organizational and communication skills, with the ability to manage multiple priorities under tight deadlines.
• Proven ability to influence cross-functional teams and drive alignment without direct authority.
• Proficiency in Microsoft Office and familiarity with CRM and ERP systems (e.g., Salesforce, SAP) is a plus.
• Fluency in English.

Knowledge and Skills:

• Working knowledge of the field of Customer Relations.
• Excellent verbal communication and customer service skills.
• Intermediate-level knowledge of operating systems.
• Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills.

Other responsibilities:

• Independently manage escalated customer issues, including complaints about product availability, pricing dissatisfaction, product safety, and service quality, ensuring timely resolution and customer satisfaction.
• Analyze complex and diverse customer scenarios to identify root causes and recommend appropriate solutions, leveraging subject matter expertise and sound judgment.
• Serve as the primary escalation point for field employees, executives, and channel partners, providing professional guidance and ensuring alignment with company policies and practices.
• Facilitate communication and decision-making among cross-functional teams, acting as a liaison between customers, field employees, and authorized dealers to resolve complex issues effectively.
• Document case resolutions and provide actionable insights to leadership regarding recurring issues, customer trends, and opportunities for process improvement.
• May lead small teams or project initiatives focused on improving escalation processes, customer satisfaction, or operational efficiency.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania

#operations

Job:

Services

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.