General Manager

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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At Pendry, It’s All Because of YOU!

Centered in the heart of Tampa’s famed downtown Riverwalk, Pendry Tampa is a beacon of the city’s culture-driven future, where the best of design, art, food and travel comingle with the ease of its sun-soaked surroundings. This is where Florida takes a deep breath. Where the sparkling waterfront and warm temperatures welcome you to explore the heart of the Gulf Coast, a century of Cuban culture and the expanse of the state’s brightest attractions with an eye for relaxation, repose and a pace all its own. 

Pendry Tampa will introduce a new modern luxury experience to the Tampa Riverwalk area with 220 design-forward hotel guestrooms, 200 private Pendry Residences, three signature food & beverage offerings, world-class spa and fitness center, rooftop pool and a myriad of Riverwalk fronting retail and restaurant outlets alongside more than 11,000 square feet of private event space.

SUMMARY

The Hotel General Manager is responsible for the overall success of all hotel operations, financial performance, market share, associate and guest engagement. This role must embrace and exude a values driven service culture and management philosophy that actively serves as the guiding principle to all actions and decisions. This position must have extensive experience in creating and implementing critical paths for all operations, including financial success, luxury service standards, exceptional guest and associate experiences and leadership training and mentoring. 

Your Leadership

Job duties include, although are not limited to:

• Chief leader responsible for all aspects of the operation, including associate and guest engagement, human resources, financial performance, food and beverage, sales and marketing and asset management.
• Captivate personalized guest experiences with a sense of the cultural place and drive property knowledge, execution and compliance of all hotel brand standards.
• Provide the vision, leadership and strategy to inspire associates to foster genuine guest experiences, discoveries and adventures while driving financial success.
• Cultivate engaging relationships and rapport with ownership, asset managers, local community boards and the corporate leadership team.
• Design, manage, critique and dominate the property’s annual budget, forecast and actuals by continuously exploring the hotel’s performance and engaging associates in the overall success of the property.
• Drive property achievement in the following areas: group, transient and other room revenue; food and beverage revenue, and all other sources of income for the property.
• Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy and cash flow management.
• Develop and maintain positive relationships by engaging in the local culture and nurture strong relationships with local officials, businesses and customers.
• Oversee divisional matters and ensure compliance as they relate to federal, state and local employment and civil rights laws.
• Responsible for selecting, leading and developing the Executive Committee and key leadership within the division and its departments and guide their professional development.

About You

• You are passionate about leading all hotel operations and a General Manager level
• You are passionate about providing exceptional service and creating memorable moments
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Bachelor’s Degree Preferred
• At minimum of 5 years’ experience as an Executive level position in a luxury operation
• Experience with third-party and management agreement contracts with food and beverage on property operations
• Experience with overseeing spa and wellness partnerships
• Self-motivated, well organized, ability to motivate others and results driven leader with exceptional ability to meet and exceed deadlines and goals
• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and issuing disciplinary action when necessary
• Must possess advanced computer skills
• Budgetary analysis capabilities required; ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer

You will Enjoy

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• DailyPay Opportunities
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of (insert brand)/Hearts of Pendry community engagement
• Associate’s events throughout the year

PHYSICAL REQUIREMENTS

• Must be able to sit at a desk for up to five (5) hours per day
• Walking and standing are required, and length of time may vary
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
• Grasping, holding, sitting, walking, repetitive motions, bending over
• Ability to lift and carry up to 50 pounds

At Montage & Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.