General Manager

Southtown CDJR, a Ken Garff Automotive Dealership, is currently looking for a talented General Manager that aligns with our core values and acts with Respect, Integrity, Growth, Humility, and Teamwork.

The General Manager (GM) oversees all aspects of dealership operations on behalf of the Ken Garff Automotive Group.  The GM collaborates with the Regional Vice President, the Regional Support Team and the Ken Garff Corporate Team in executing company strategy and attaining company and dealership goals at the dealership level.

Here’s what you’ll be doing: 

• Oversee and lead all culture related meetings in the dealership
• Drive the process of continuous analysis, goal setting and immediate actions at the Dealership level required to attain business goals
• Manage Garff Management Meetings and Routines as means for employee communication, development, teamwork, goal setting and accountability
• Drive and manage actions to improve employee productivity, tenure and engagement.
• Leverage Company recruiting and development strategies to oversee the employee experience, including recruiting, onboarding, development, and career planning, aimed at attracting and retaining the best talent in the industry.
• Review all new hires and sign off on all employee compensation plans consistent with Garff standards
• Develop and mentor Department heads and all employees into effective brand-based leaders in their respective jobs.
• Oversee management of Loss Prevention at Dealership level related to EHS, OSHA, Theft, Fraud, P&C, Compliance, Insurance Claim Mgt.
• Maintain and grow vendor partnerships aligned with Company strategy and business goals and objectives
• Develop and strengthen all relations with Manufacturer partners
• Position the dealership to actively represent the Company in the community consistent with Brand and Culture
• Ensure that the monthly financial statement is complete, accurate, and submitted on time to the factory
• Oversee and assist in the resolution of customer complaints and CLOs in the dealership timely
• Understand, keep abreast of, and comply with federal, state and local regulations that affect operations
• Carry out management responsibilities in accordance with the Company’s culture, policies and applicable laws, protecting the Legal Welfare of the Company

Here’s what you’ll need:

• Minimum 2 years’ experience as dealership General Manager or equivalent Management/Manufacturer experience
• Strong knowledge of the automotive industry and fundamentals of project planning
• Proven ability to lead departments and work across business units (cross functionally)
• Self-Directed - proven ability to accomplish business goals and results
• Strong demonstrated Interpersonal and communication skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to write routine reports and correspondence
• Brand Compatibility – understand, align and live the brand 24x7, with an emphasis on Company values
• Perspective and Prioritization – possess a solid understanding of current reality vs. vision with ability to prioritize executional initiatives and actions to move the dealership forward towards vision in a timely manner
• Leadership & Example Setting – the ability to motivate and engage dealership employees while modeling desired behaviors
• Planning and Organizing – ability to create and communicate effective plans to achieve objectives through an organized structure and routine from the Dealership, Departments and Employees
• Advanced and create problem solving skills
• Teamwork – ability to work with and through others to effectively enhance results or processes
• Strong Financial Acumen – the ability to understand and analyze dealership financial numbers, assess strengths and weaknesses, prioritize opportunities and define and communication improvement. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Proficient in the use of technology related to operations: Ignite Dealership Management System (and others), Sales CRM Software, Microsoft Office Products
• Evening, holiday and weekend work hours will be required.
• Must be able to provide references upon request

KPIs

• Sales Effectiveness: Dealerships attain Manufacturer sales effectiveness targets annually
• Fixed Operations: Dealerships actively managing towards 1:1 goal
• Garff Mgmt. Meetings: 100% execution at Dealership level
• Turnover: Less than 25% at Dealership level
• Experience Surveys: “Likely to recommend” above 9.0 at Dealership level
• CSI: Dealership above national average
• Annual Budget: Attain net income and capital budgets
• Company Yearly Goals: Dealership plans to achieve annual company goals
• Culture & Brand Management: Dealership actively strengthens culture and management of the brand through companywide initiatives

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

COMPUTER SKILLS:
Reynolds Dealership Management System (and others), internet, CRM Software, Microsoft Office Products

PHYSICAL DEMANDS:
While performing the duties of this job the employee is regularly required to stand; walk; sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee may be required to lift up to 25 pounds.

WORK ENVIRONMENT:
The General Manager will stand and move throughout the dealership (lot, showroom, service department, offices, etc.).  Evening, holiday and weekend work hours will be required.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

We are an Equal Opportunity Employer

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