General Manager, Global Aftermarket & Service – Coperion FHN

General Manager, Global Aftermarket & Service – Coperion FHN

Coperion FHN is seeking a visionary Executive Director to lead our global aftermarket and service divisions. This strategic role focuses on strengthening customer intimacy through tailored lifecycle solutions, proactive service management, and innovative digital offerings. The leader in this role will build a robust, customer‑centric service infrastructure—maximizing entitlement, developing next‑generation service agreements, and driving sustainable revenue growth across key sectors including animal nutrition, baked goods, confectionery, cosmetics, and pharmaceuticals.

Key Responsibilities

Customer‑Centric Strategy & Lifecycle Solutions

• Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
• Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life.
• Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings.
• Maximizing Entitlement & Revenue Growth
• Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages.
• Identify opportunities to expand service scope, including digital services, modernization, and remote support.
• Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value.
• Digital Innovation & Lifecycle Optimization
• Lead the integration of Industry 4.0, IoT, AI, and predictive analytics to enable predictive maintenance, remote diagnostics, and proactive lifecycle management.
• Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments.

Operational Excellence & Continuous Improvement

• Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations.
• Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness.
• Foster a culture of continuous improvement, leveraging digital tools and analytics to elevate service performance.

• Relationship Building & Customer Advocacy
• Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals.
• Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
• Leadership & Talent Development
• Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management.
• Promote a culture of safety, innovation, and continuous learning aligned with company values.
• Implement talent development, succession planning, and leadership programs to sustain a customer‑focused service organization.
• Financial & Business Management
• Manage divisional financials with a focus on margin improvement and lifecycle profitability.
• Use data‑driven insights to identify opportunities for cost efficiencies and growth acceleration.

Qualifications & Experience

• Bachelor’s degree in mechanical engineering, Industrial Engineering, Business Administration, or related field; MBA preferred.
• Extensive experience in aftermarket, lifecycle management, or customer support within process industries or manufacturing solutions.
• Proven success in cultivating deep customer relationships with a focus on intimacy, retention, and long‑term value creation.
• Expertise in digital transformation, including Industry 4.0, IoT, AI, and predictive analytics.
• Strong understanding of extrusion, mixing, blending technologies, and related process innovations.
• Demonstrated leadership, strategic thinking, and stakeholder management capabilities.
• Ability to motivate global, multicultural teams and foster a customer‑first culture.
• Strong negotiation, conflict resolution, and data analytics skills.
• Fluency in English; additional languages such as German, Chinese, or Spanish are advantageous.

Why Join Coperion FHN?

Join a global leader in process solutions and shape the future of customer‑oriented lifecycle management and digital service innovation. Lead a motivated, international team dedicated to exceeding customer expectations, building long‑term partnerships, and strengthening Coperion FHN’s industry leadership worldwide. #LI-SC1

Who we are: 

Coperion (www.coperion.com) is a global industry and technology leader in compounding and extrusion systems, size reduction, washing, separating, drying, agglomeration, feeding, weighing, material handling and pneumatic conveying systems, as well as milling, mixing, thermal processing, dust collection and other services. Coperion develops, produces, and services plants, machinery, and components for the plastics and plastics recycling, chemical, battery, minerals, food and pharmaceutical industries. Coperion employs more than 5,000 people in its three divisions, Performance Materials, Food, Health & Nutrition, and Aftermarket Sales & Service - at over 50 sales and service locations worldwide. Coperion is an Operating Company of Hillenbrand. www.hillenbrand.com 

Hillenbrand is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".